I appreciate you sharing your query here with us, s3805535. Let me provide detailed input to help resolve My Accountant page issues in your QuickBooks Online company file.
Beforehand, may I know if there are any specific errors you've received why My Accountant's page won't open or is unresponsive? Any additional screenshots or details would be much appreciated.
Sometimes a browser is loaded with frequently accessed pages, which results in some unusual behaviors. With that, you can perform some troubleshooting steps to help rectify the possibility of a web page issue.
You'll need to access your account in a private browser to ensure the program runs without storing cache files. You may use these keyboard shortcuts to open one:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Shift + N
If you can access the My Accountant page seamlessly, you may return to your default browser and clear its cache or use a different supported browser.
I'll also include this guide for more detailed insights: Use the My Accountant page in QuickBooks Online
However, if the issue persists, I recommend contacting our Customer Care Team to conduct further research on your case in a secure environment and create an investigation ticket if necessary.
Moreover, you might want to utilize this reference to allow accountant users to have additional privileges in managing reconciliations in your file: Add accountant users in QuickBooks Online.
You're always welcome to reply in this thread again if there's anything else you require further assistance managing your QuickBooks account. Keep safe and have a good one.
