My merchant account was closed. No explanation given. They have a large sum of my money and told me that they are not giving it back ever. Is this normal?

Hi there, denhi007.

I understand the importance of knowing the reason behind your account closure.  To check your account further, I recommend contacting our Customer Support Team to investigate and help resolve this issue. Here's how:

1. Log in to your QBO account.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion of your concern, then click Continue.
5. Choose to Have us call you to connect with us.

Our customer support schedule for Plus, Essentials, and Simple Start users is from Monday to Friday, 6 AM to 6 PM PT, and Saturdays from 6 AM to 3 PM PT. If you are using the Advanced version, assistance is accessible 24/7.

Additionally, I'll share this article to help you track bills and record payments: Enter and manage bills and bill payments in QuickBooks Online.

Comment below if you have further questions about managing your account. I'll be here to help.

I have contacted customer service several times regarding this issue. This is about my merchant account and a deposit that they are holding and have told me that they will not release to me or my clients. They have not provided me with any steps on how to resolve this matter or how to refund my clients. Which is what I need to do. The payment needs to be refunded to the clients. No one is offering me a way to refund the customer. Can you please help me.

I have taken those steps and have called the customers service number. This is an issue with a merchant service account. I deposited a payment and then my merchant account was closed. I have been given no way to resolve the issue except for having my client dispute the transaction which is not the way to resolve this. You should be taking the steps on your end to resolve this and issue me a refund or issue them a refund. This payment is for materials for a job that I am supposed to be starting. If you can provide me with the way to contact merchant accounts directly I would appreciate that. 

Hi there, @denhi007. This isn't the kind of service we'd want to you experience in the program.

I'd be glad to share you with the steps on how to directly connect with our QuickBooks Merchant Service Team. That way, they can review your account and investigate the issue of why your account was closed. 

Here's the link to chat with our Merchant Customer Support: https://public-consumer-chat.app.intuit.com/app/ccs/consumer?experienceId=sbsegUsDtCorePcsPayments&_...

Moreover, you can contact them using the phone number listed in this article: Find out how to get help with Payments.

I've added these articles to learn more about how you can take and process payments in QuickBooks:

• Managing and Avoiding Payment Holds
• Common questions about payment deposits in QuickBooks Online

If there's anything else you'd like to know about the payment deposit or if you have any additional concerns, please don't hesitate to ask. I'm here to support you.