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chucknegs
Level 1

my PayPal transactions stopped coming over around 5/22 I did the install app and it tells me i'm already connected. then it tells me were updating your PayPal app comeback later the was 2 days ago

 
1 Comment 1
MsNorthPND1881
QuickBooks Team

my PayPal transactions stopped coming over around 5/22 I did the install app and it tells me i'm already connected. then it tells me were updating your PayPal app comeback later the was 2 days ago

Based on your description, since it has been more than two days, we need to re-trigger the connection with PayPal, Chucknegs.

 

If you're still unable to proceed with connecting PayPal to QBO, we recommend contacting our Live Support Team. They have tools to check this error and provide you with a better solution.

 

Here's how:

 

  1. Go to the Help icon in the top right-hand corner.
  2. You can use the QB Assistant by entering your question or topic, or select Search, open an article, and then press the Contact Us button.
  3. Select a topic or enter your question in the box and hit Continue.
  4. On the "How would you like to connect with us?" page, choose either Have us call you or Chat with us.

 

To learn about their available hours, please visit this article: Get help with QuickBooks products and services.

 

Alternatively, connect with them directly through this website. Simply choose your QBO product, then select Continue.

 

On the other hand, you can check out these articles for frequently asked questions about the Connect and learn how to connect and manage PayPal transactions:

 

 

If you have any follow-up questions or concerns regarding connecting your PayPal account to QuickBooks, don't hesitate to use this thread. We're here to help you.

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