My Quickbooks online backup is stuck hanging in progress for hours at 99%

 We know how important it is to ensure your data is backed up successfully in QuickBooks Online  (QBO), Soobeedoo.

When a full backup process reaches 99% and appears to hang, it can be due to the size of your company file. Larger files containing more data can take additional time to complete. Rest assured, the system is designed to handle these backups efficiently; however, external factors such as browser settings or internet connectivity can sometimes impact the process.

Here are a few things we can perform to ensure you can back up your company file successfully:

First, let's ensure you have a stable and fast internet connection, as it is important for online backups. If your connection is slow or temporarily interrupted, this could impact the backup progress.

If you have a stable internet connection and the issue continues, it could be due to browser-related problems that can cause the backup process to stall. To troubleshoot, begin by clearing your browser's cache to refresh its functionality. Additionally, you can use a different supported browser.

Please let me know if you need further assistance or have any updates. We're here to help.

Hi Soobeedoo,

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

Please let us know if everything is now working as expected or if you’re still experiencing any problems. We’ll be glad to assist further if needed.