Need to resolve case #xxxxxxxxx

Hello there, @rdurnam.

Can you share what type of help you need, any details will be appreciated. Also, our Community articles might be able to guide and help resolve the issue.

Also, the case number you've shared has been encrypted so other users can't see it for the security of the account. This is because Community is a public platform and I won't be able to check your account without asking for sensitive information. I recommend contacting our QBDT Support Team.

One of our support agents can take a look at the case number and provide you the latest update about the issue in a secure environment.

1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
2. Choose your QuickBooks Product.
3. Select your QuickBooks version.
4. On the Contact Us page, click a topic.
5. Click on the Get Phone Number button to see the support number.

You can also visit this link ton howto manage your business in your account: https://quickbooks.intuit.com/learn-support/en-us/get-started/07?product=QuickBooks%20Desktop

Feel free to leave a comment below if you have any other questions. We're always here to help. Take care.

I have two ids.  

Hi there, @rosencutterbrosinc.

Can you please share more details about your concern? Any additional information would be greatly appreciated.

If you still want to reach out to our support team, please follow the detailed steps shared by my colleague Joesem M above. You can also read this article for your reference: Contact the QuickBooks Desktop customer support team.

As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future.

Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. Have a great day and keep safe.