There are reasons why the new user can't receive the invitation email, jd159.
First, the invitation may have landed in their junk or spam folder. You can ask the new user to verify if it’s there.
Second, the recipient’s email servers might be blocking the email, or there could be a typo in the email address. Ensure that the email was entered correctly when sending the invitation.
Third, please note that invitation emails expire 30 days after they are sent. If it’s been longer than that, the invite will no longer be valid.
You can also ask the new user to create an Intuit account with the same email address you are inviting them with. This can help prevent the invitation email from being flagged as spam.
To resend the user invite, you can follow these steps:
- Go to Settings ⚙.
- Select Manage Users.
- Find the user you wish to invite again.
- Select Resend invite in the Action column.
If the option to resend does not appear and the status shows as Active, this means that the user has already accepted the invitation and completed the setup process. In this case, they can sign in at qbo.intuit.com to begin working on your QuickBooks company.
You can read this article to learn more why new user can't receive email and what to do: Invited user didn't receive your email invitation.
Feel free to reach out if you need any additional help.
