On the mobile app, when I tap on "Take pay" and then tap on "Record payment", nothing happens. I have deleted the app and reinstalled it as well.

Hello there, @Jeffrey Oliver. 

Thank you for posting here in the Community. I'd be glad to share some insights and clear things up about recording payment in QuickBooks mobile app.

The QuickBooks Online Windows and Mac desktop apps are no longer supported as of April 20, 2021. You can continue to use the apps as long as your browser supports them. However, you will no longer be able to download, receive customer support for, or receive software updates and bug fixes to the apps after April 20th. This process is part of our prioritization to invest in other functionality that matters to you.

For now, we recommend accessing QuickBooks Online through your preferred browser and record the payment from there. Let me show you how.

1. Sign in to your QBO account.
2. Select + New.
3. Select Bank Deposit.
4. From the Account ▼ dropdown, choose the account you want to put the money into.
5. Select the checkbox for each transaction you want to combine.
6. Make sure the total of the selected transactions matches your deposit slip. Use your deposit slip as a reference.
7. Select Save and close or Save and new.

For more details about recording deposits, click this article: Record and make bank deposits in QuickBooks Online. Once everything is recorded, you can always run the Deposit Detail report and customize it to show precise information. 

Lastly, I'd encourage you to visit our Help Articles and Video tutorials. These pages contain a lot of information that surely helps your business needs like handling Undeposited Funds. 

Should you have anything else you'd like to ask or clarify, feel free to drop them in the comments below. I'll make sure to get back to you as soon as I can.

If you read my question carefully you'll notice that I was referring to the mobile app, not the desktop app. I'm assuming your mobile apps are still supported? I downloaded the app on my phone today from the app store so it must still be "supported".

Hello there, apparently you missed the part of my question where I was referring to the mobile app. I'm not using the desktop app. Again, I'm referring to (in this case) the iOS app available on iPhones from the Apple app store. The version I have on there was downloaded today, so I'm assuming it's the most current version.

Let's make sure that you're able to record the payment in QuickBooks Online mobile app, Jeffrey Oliver.

Since you have already uninstalled and installed the app and yet it's still not recording the payment, I suggest reaching out to our support team so they can double-check your account. This way, they can also verify if there are also other users who are experiencing the same thing. You'll want to contact our support team using the web browser. Here's how:

1. Select the Help menu.
2. In the Assistant window, enter Talk to a human.
3. Enter your brief concern in the field.
4. Type in/click I still need a human until you see the Get help from a human option.
5. Choose a way to connect with our support.
   
   

In the meantime, I suggest using the web browser in recording the payment. You may take a look at the steps provided above by @JoesemM.For your reference, you can run reports using your QBO mobile for your convenience. Read this article for additional information: Mobile App.

Let us know if you have any other concerns with your mobile app. As always, the Community is always here to help you 24/7.

I am also having these same issues.  I called the support staff, "talked to a human" and they could not help me at all.  They tried.  Honestly.  But they just said, I guess you will have to use the browser.  We found a work around to accept the payment from a customer, you have to go into the customer's invoice to collect the payment.  Then there is NO way to make the deposit on the app anymore.  Support even admitted that.  All the payments go to the undeposited funds on the mobile app but no way to enter the bank deposit.   I am VERY disappointed if you are not continuing the iOS mobile app.  That was the biggest selling point of why we purchased our ipads/iphones so my husband could take his quickbooks with him where he works on the job site.  I hope that you can create a solution for Jeffrey and I.

Thanks for sending me on a goose chase to try to get support on this issue following your steps. I gave up. I actually have a business to run. I don't have time to get a "human" to fix your broken apps. But thanks anyway.