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Level 1

Paid for a subscription but keeps telling me that my free trial has ended

 
5 Comments
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Content Leader

Paid for a subscription but keeps telling me that my free trial has ended

Thanks for bringing this matter to my attention, @Bk74.

 

First and foremost, congratulations on deciding to subscribe with QuickBooks. I hope you find your time with us productive and enlightening. I'm here to help you get this subscription issue squared away. Can you let me know if the subscription details are evident in your account's Billing section? To verify this:

 

Verify account billing

  1. From QuickBooks Online, click on the Gear icon (⚙).
  2. Select Account and Settings.
  3. On the Billing & Subscription tab, look in the QuickBooks section.

 

Is the subscription that you paid for reflected here? If not, you can click Subscribe Now and follow the on-screen instructions to get started. We also offer a guide on managing your billing and subscription information that you may find helpful.

 

If you've already been charged for a subscription but the details aren't apparent here, please get in touch with our support team to get this issue resolved:

 

Contact the QuickBooks support team

  1. Follow the Official Contact link.
  2. Select QuickBooks Online.
  3. Click Solving issues & error messages > Login > Get Phone Number at the bottom.
     

This team can search for your payment via email or charge credentials to determine why the subscription isn't being applied to your QuickBooks Online company. Please keep me posted on your results with this, I want to ensure your success. Thanks for reaching out, I look forward to hearing from you.

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Level 1

Paid for a subscription but keeps telling me that my free trial has ended

I'm having the same issue and when contacting QBSE they say to contact you.  Your little garbage link doesn't have the answer and want to get resolved before you DUMP MY HARD work and still collecting my money!!@@2  Get me a real phone number

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Moderator

Paid for a subscription but keeps telling me that my free trial has ended

Hello there, cathyclark787,

 

You might have used a different email address or user ID when you subscribed.

 

I recommend contacting QuickBooks Self-Employed Support so they can pull up your account and check the reason why you're getting the message. They can also help you login to the subscribed account.

 

Here's how:

  1. Click Assistant at the top right.
  2. Type talk to a human.
  3. Select Chat with an agent to get live support.

Don’t hesitate to comment below if you got additional concerns, I’m always here to help you.

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Level 2

Paid for a subscription but keeps telling me that my free trial has ended

I’m having the same problem. I can log in and do everything online, no problem. But when I log into the app it says “free trial has expired”.

 

I’ve contacted Quickbooks support twice for this issue and they still haven’t been able to resolve it. 

 

All told ive spent at least 6hrs on the phone with Quickbooks for issues with payroll and the app and I still can’t use it. Incredibly frustrating. 

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Moderator

Paid for a subscription but keeps telling me that my free trial has ended

Thanks for letting us know, Hopegall91.

 

I want to make sure you'll be routed to the right support so you'll be able to login to your QuicKBooks Self-Employed account seamlessly. I recommend contacting our QuickBooks Care Support for they have the special tools that can help verify the status of your account.

 

Here's how you can reach them:

 

  1. From the Assistant tab, type or say Talk to a human.
  2. If you want to connect with us directly, type or say Talk to a human.
  3. Then select your preferred support method: Message an agent (Live chat), Call an agent, or Get a callback.

The details on how to get in touch with the support is outlined in this article: How to contact QuickBooks Self-Employed Support.

 

Let me know if you have follow-up questions. I'm always around to help. Have a wonderful day ahead.

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