I'm sorry to see you go, Kazia. It's been our pleasure to be at your service.
Let me provide information about canceling your account in QuickBooks Online (QBO).
To start, have you received a confirmation email regarding the cancellation? If you haven't received the email, you could attempt to cancel it again. However, if you've already canceled your QBO through the Account and Settings, but are still being charged for the service, I recommend contacting our support team. They can investigate the issue and provide a solution to address your concern.
Here's how you can reach out to them:
- Go to the Help menu.
- Hover to the Search tab, then click Contact Us.
- Type in a short description of your issue and concern in the box provided.
- Click Continue.
- Select the Chat or Callback option.
You can contact us from Mondays to Fridays, 6 AM to 6 PM PT.
Furthermore, I got you this article for guidance in case you want to resubscribe to your QBO account: How to resubscribe or reactivate QuickBooks Online
Please let me know if you have any follow-up questions about the account cancellation. I'll be happy to answer them. We look forward to hearing from you in your future business ventures, Kazia.
