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everonwardenterp
Level 1
posted
‎October 03, 2024 07:18 PM
last updated ‎October 03, 2024 7:18 PM

PayPal and Venmo buttons not working on a Multi User Payment Link - They are there, but when you click to buy, nothing happens

I've set up Payment options on account settings to accept PayPal and Venmo and also set up option in Payment Link.   Link works, but the PayPal and Venmo links do nothing.
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1 Comment 1
AlverMarkT
Moderator
Moderator
‎October 03, 2024 08:56 PM

PayPal and Venmo buttons not working on a Multi User Payment Link - They are there, but when you click to buy, nothing happens

I appreciate that you've taken the appropriate steps to set up PayPal and Venmo as payment options in QuickBooks Online (QBO), everonward. 

 

I'm here to route you to our Customer Care Support Team to investigate the missing PayPal and Venmo buttons on your multi-user payment link, as this issue might be specific to your QuickBooks Online (QBO) account.

 

You can follow these steps to reach out to them:

 

  1. Sign in to your QBO company.
  2. Select (?) Help.
  3. Select Contact Us, then select a topic to connect with the right expert.

 

Please know that our phone/chat support team is available from 6 AM to 6 PM Monday through Friday for Simple Start, Essentials, and Plus subscriptions. For Advanced users, support is available any time and any day.

 

For future reference, I'm adding references about categorizing and matching invoice payment transactions in QBO:

 

 

If you have any further questions about PayPal and Venmo payment options or any other QuickBooks Online-related concerns, feel free to reach out to us here in the Community. We are dedicated to providing continuous support.

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