Payroll settings setup

Hello there, @dgembali-randomt.

Thanks for getting back to us and providing that information. Allow me to join the conversation and share details about paying taxes in QuickBooks Online (QBO).

To start, are you getting any error messages when doing those tasks? When filing taxes in QBO, you'll need to ensure that your E-Service status is still active.

Here's how to check:

1. In QBO, go to the Gear icon at the top right.
2. Select Payroll Settings.
3. Go to the Electronic Services or E-file and E-pay tab.
4. Below Electronic Services (E-Services) Enrollment, place a checkmark on the status of the Federal E-Pay & E-File box.

You can check out this article for more information about paying and filing payroll taxes in QBO: Pay and file payroll taxes and forms in Online Payroll.

For your other concern, are you trying to record tax payments made outside QBO? If so, you need to enter them as prior tax payments. Here's how to do it:

1. Go to the Taxes menu at the left pane. 
2. Choose Payroll Tax, then click Enter Prior Tax History.
3. Tick Add Payment. 
4. Select tax type and liability period (the period that the taxes were accrued).
5. Hit OK. 

For more information about entering tax payments made for prior tax periods, consider checking out this article: Recording prior tax payments.

You may also visit our website for more tips and other resources you can use in the future: QBO self-help articles.

If you have more questions about payroll taxes or anything else, please let me know by leaving a comment below. I'll be around to help. Take care and have a good one.