Thank you for providing additional information. Based on the bank register you attached, it appears that the two amounts listed in the Payment column have caused a negative balance in your account. This could be due to a few different reasons, such as:
- The transactions were entered incorrectly, and the amounts were recorded as payments instead of deposits.
- There was a bank error that caused the amounts to be deducted from your account.
- There was a chargeback or reversal of a previously deposited amount.
To correct the negative balance, you can try the following steps:
- Verify that the transactions in question were entered correctly. Check the dates, amounts, and transaction types to ensure that they were recorded accurately.
- If you find an error, edit the transactions and move the amounts from the Payment column to the Deposit column. If you are unable to edit the transactions, you may need to delete them and re-enter them correctly.
- If the transactions were entered correctly, contact your bank to investigate any possible errors or chargebacks that may have caused the negative balance.
Regarding the message you received when trying to edit the transactions, it appears that you may have selected the wrong transaction type. To correct the transactions, try the following steps:
- Go to the Bank Deposit page.
- Select the correct account from the Deposit To dropdown list.
- In the Select the payments included in this deposit section, select the payments that correspond to the two amounts in question.
- Once you have selected the correct payments, the system will automatically populate the Deposit column with the correct amounts.
- Click on Save and Close to save the changes.
If you are still unable to correct the negative balance after trying these steps, I would recommend consulting with a QuickBooks expert or your accountant for further assistance.
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