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cynthia-brightsi
Level 2

PLEASE HELP ME FIX MY QBO SIMPLE START ACCOUNT! IT'S BEEN ONE MONTH!

Hello.

 

Since February 4t, 2022 (today is February 28th, 2022) I have been unable to get anyone at QuickBooks to fix my QBO Simple Start account.

 

My QBO SS thinks it is QB Self-employed because I clicked on a 1099 link in an email, and the account everted to QB Self-employed.

 

I have spent at least 15 hours of my time and 15 agents asking me to repeat my situation over and over again. We've used Glance at least 10 times 

 

I have had supervisors say they will get it fixed and say they will call me back, and they don't.

 

I have had agents say I'll receive an email from some technical person, and I do not (I've even looked in my spam folder).

 

I have used incognito windows, reset my modem, used different browsers, cleared my cache and NOTHING WORKS.

 

My case numbers are:

#[removed] and #1577441440

 

I CAN NO LONGER CONTINUE WITH MY LIFE/BUSINESS IN THIS MANNER. I WOULD REQUIRE MY ACCOUNT TO BE FIXED, OTHERWISE WHAT AM I PAYING QB FOR?

My account renews in 3 days, but I have no access to my data.

 

WILL SOMEONE PLEASE HELP ME!?!?

 

I AM LITERALLY ON MY HANDS AND KNEES BEGGING FOR HELP.

3 Comments 3
JessT
Moderator

PLEASE HELP ME FIX MY QBO SIMPLE START ACCOUNT! IT'S BEEN ONE MONTH!

Hi Cynthia,

 

I can imagine the challenge that you're experiencing right now. I know how important it is to access your account and keep your business running.

 

I'll be sure to take note of your post, so one of our Supports can take a closer look at your account during their office hours (6 AM to 6 PM PT), and this will be investigated further.

 

You can always go back to this thread if you have other concerns.

 

Thank you for your patience.

cynthia-brightsi
Level 2

PLEASE HELP ME FIX MY QBO SIMPLE START ACCOUNT! IT'S BEEN ONE MONTH!

Thank you. When will they investigate it, and can you connect me with the person investigating it?

Cynthia

K_Siman
Intuit

PLEASE HELP ME FIX MY QBO SIMPLE START ACCOUNT! IT'S BEEN ONE MONTH!

Hello Cynthia! I private-messaged you here in the Community so we can follow up there. Talk to you soon!

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