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Level 1

Please help me resubscribe.

1 Comment
QuickBooks Team

Please help me resubscribe.

I'm here to help you resubscribe, platinumimprovem. 


Before anything else, I'd like to ask if you received an error when trying to resubscribe so I can check our list if there are any related issues reported. 


Once we log in to your QuickBooks Online account, QuickBooks routes us directly to the Billing & Subscription page where we can see the Resubscribe button. If you're not prompted to that page, you can click the Subscribe Now link at the top of the Dashboard page. 


Here's hot to resubscribe if you're not seeing these option:

  1. Go to the Gear icon and select Accounts and Settings
  2. Select the Billing & Subscription from the left menu. 
  3. Under the QuickBooks section, click Resubscribe

A browser-related issue might have caused us not to see the options to resubscribe. We can perform a few troubleshooting steps to get rid of any unusual behavior within QuickBooks. 

  1. Try logging into your QBO account using a private browser. Here's how to use one: 
       · Google Chrome: Ctrl + Shift + N
       · Internet Explorer: Ctrl + Shift + P
       · Mozilla Firefox: Ctrl + Shift + P
       · Safari: Command + Option + P
  2. If this works, we can go back to your main browser to clear your the cache so QuickBooks can start fresh.
  3. If you get the same thing we can switch to a different browser like Google Chrome, Internet Explorer, or Mozilla Firefox. 

Leave a reply below if you need anything else. Thanks!

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