Problem With Client Log In

bunnythebyter · ‎October 11, 2018

We recently updated to Desktop Pro 2018 on a clean install. We have a three user license and run the program on a server with two clients. Our problem is with the clients' logging on. If one tries to log on to a company file that is not presently open, it will open it in single user mode. If I try to switch to multi-user, I get an error telling me the client cannot reach the file on the host and to run the data base manager. I have done this countless times as well as run the file doctor to no avail. If the admin is logged onto the company file on the server, either, or both of the other two users can log in. The clients are mapped to the folder containing the company file and sharing is wide open. I can browse to the company file via Windows Explorer. What can I do to resolve this log on problem?

FritzF · ‎October 11, 2018

Thanks for bringing this to my attention, @bunnythebyter.

I appreciate the steps you've taken to fix the issue you're getting when switching QuickBooks to multi-user mode on a server. I'm here to help sort this out.

Are you getting some test results after running the QuickBooks File Doctor? If so, you may check out this article to resolve network issues with QuickBooks File Doctor test results: https://community.intuit.com/articles/1579060.

On the other hand, if you're not getting any test results, I'd suggest contacting our QuickBooks Support Team. They have the tools that can access your account such as screen-sharing, to further investigate why you're getting this error.

Here's how to reach them:

1. Go to https://help.quickbooks.intuit.com/en_US/contact#.
2. Choose your QuickBooks product.
3. Select a topic.
4. Click on the green button that says Get Phone Number.

After reaching them, I'm confident that you'll no longer have this error on your QuickBooks.

That's it! Please don't hesitate to let me know if you have any questions or I can be of additional assistance. I'm always here to help. Take care and enjoy the rest of the week!

View solution in original post

FritzF · ‎October 11, 2018

Thanks for bringing this to my attention, @bunnythebyter.

I appreciate the steps you've taken to fix the issue you're getting when switching QuickBooks to multi-user mode on a server. I'm here to help sort this out.

Are you getting some test results after running the QuickBooks File Doctor? If so, you may check out this article to resolve network issues with QuickBooks File Doctor test results: https://community.intuit.com/articles/1579060.

On the other hand, if you're not getting any test results, I'd suggest contacting our QuickBooks Support Team. They have the tools that can access your account such as screen-sharing, to further investigate why you're getting this error.

Here's how to reach them:

1. Go to https://help.quickbooks.intuit.com/en_US/contact#.
2. Choose your QuickBooks product.
3. Select a topic.
4. Click on the green button that says Get Phone Number.

After reaching them, I'm confident that you'll no longer have this error on your QuickBooks.

That's it! Please don't hesitate to let me know if you have any questions or I can be of additional assistance. I'm always here to help. Take care and enjoy the rest of the week!

bunnythebyter · ‎October 17, 2018

Thank you for that information. I did contact them yesterday. They went over everything very carefully and the issues appear to be resolved. The support agents were great! The best part was I didn't have to wait on hold for more than a few seconds.

em2426 · ‎February 28, 2019

i have qbo log in trouble help

SterlingD · ‎February 28, 2019

Hi @em2426.

Welcome to the Community. I'll be happy to help you get logged in to QBO.

When you're not able to log in, the first thing I recommend is to reset your password.

To do this, follow these steps:

Go to the QuickBooks Online sign in page: here.
Select I forgot my user ID or Password.
Enter your phone number, email address, or user ID and click Continue.
The screen will prompt you with next steps.

For more information on resetting your password, click here.

If you're receiving a specific error message, please reply with that error code.

I'll be keeping an eye out for your reply to ensure this get's resolved.

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