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Level 1

Purchase Orders



I have an issue whereby the rate on the purchase order does not match the rate I entered into the original cost for this item. Any ideas?



3 Comments 3
QuickBooks Team

Purchase Orders

Hi there, wineguyatl.


Thank you for visiting again the QuickBooks Community. I'll be sharing details on how the rate on the Purchase Order section works in the system. Then, troubleshooting steps to ensure you'll be able to view and create a PO without any issue.


The rate in the purchase order is based on the amount entered in the Cost field when you create the item details. That said, I suggest going to the Product and services page and locating the item to check the cost amount and edit if necessary. This is to ensure that the rate that appears on the purchase order matches the original rate cost for a specific item.


Here's how:


  1. Click the Gear icon and choose Products and services.
  2. Choose the particular item. Then, click the Edit link under the Action column.
  3. Scroll down and check the amount entered in the Cost field. Then, make changes if needed.
  4. Click Save and close.


Once done, try to create a purchase order and see if the rate shown on the page is the same as the original cost.





If the issue persists, I recommend logging in to your QuickBooks account using a private browser. This way, you're able to verify if the problem is caused by a full cache. This might be also the reason that you're getting an unusual behavior while creating PO in QBO.


Use these keyboard shortcuts based on the browser you're using:


  • For Firefox or Microsoft Edge, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, hold down Command + Shift + N.


If it works in incognito, you'll have to clear the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online.


If the steps above didn't work, use another supported browser as an alternative.


Lastly, you may refer to this article to see steps on how you can run a specific report that will reflect all payments made to vendors: Run a report with vendor totals.


Let me know if you have other questions while working with purchase orders. I'm here to further assist. Have a lovely day ahead.

Level 1

Purchase Orders

Thanks for the suggestion but the issue is that the cost for inventory is in my home currency USD, but I have to pay in Euros. When I create a PO the number is not accurate because it converts the cost from USD to Euros so the PO's are always less than what they should be. Any ideas?


Purchase Orders

Hello there, @wineguyatl.


I appreciate you for getting back to us here in the Community. Allow me to chime in and provide information about entering a purchase order in QuickBooks Online.


When you create a purchase order (PO) for a vendor (w/ Euro currency), the cost will also show in Euro. Yes, you're right that the PO will be less than the USD amount.


It's normal since both currencies have different exchange rates. The amounts may show differently, but please know that the totals showing in USD and EUR are equivalent.


The changes to the costs will be calculated correctly by the system. You can run inventory reports to check the transactions that affect the item.


Check out these screenshots for your visual reference:




Also, I've attached a link you use as a reference about what happens after you turn Multicurrency in QuickBooks: Learn about Multicurrency in QuickBooks Online.


Keep us posted if you need anything else regarding the Multicurrency feature or purchase orders. Have a great day.

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