QB Mac D 2022 "free upgrade" is false offer

NonprofitAcct · ‎November 21, 2023

When using QB Desktop Mac 2022 this dialog appeared:

Notice at the bottom it reads "Upgrade for Free."
When I click that, it leads me to download 2023 version, but it does not give a 2023 license, and the license/product code for 2022 doesn't work. This I didn't realize until I had done some work on a company in 2023, which I will now have to repeat in the old file. I asked an agent in QB chat and they said "no free upgrade unless you have subscription. We are sorry QB 2022 gives you wrong information," which I suppose is true.

4Gal · ‎November 21, 2023

The “free upgrade” offer is still relevant as long as your license is active while continuing to pay the renewal subscription.

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4Gal · ‎November 21, 2023

The “free upgrade” offer is still relevant as long as your license is active while continuing to pay the renewal subscription.

NonprofitAcct · ‎November 21, 2023

Right. The dialog should be clear. It should say "Upgrade for subscribers" not "Free Upgrade." There is nothing "free" about subscription.

Jelayca V · ‎November 21, 2023

Hi there, @NonprofitAcct. Let me provide you with some helpful information regarding the matter at hand.

As of 2022, QuickBooks Desktop has transitioned to a subscription-based product, which means that in order to use it, you must subscribe to any of the available QuickBooks Desktop subscription plans.

If you have an active subscription to QuickBooks Desktop, you are eligible for a free upgrade. Your license should be compatible with the 2023 version if you have an active subscription and follow the prompt to download the latest version.

If you're experiencing issues with your 2022 license and product code, it's important to ensure that your subscription is active. This will allow you to use the 2023 version seamlessly.

If you'd like to upgrade your subscription to be eligible for the free upgrade, you can check out the subscription plans and amazing features of QuickBooks Desktop by visiting this article: QuickBooks for Mac Accounting Software

I hope this clarifies any questions you may have. Let me know if you have any questions regarding QuickBooks Desktop subscriptions. We're always here to back you up. Best regards.

FritzF · ‎November 27, 2023

Hi, 4Gal.

I appreciate you for always sharing your knowledge about QuickBooks. This will definitely help other users as well in the future. Please keep on posting here in the Community.

Stay safe and have a great rest of the day.

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QB Mac D 2022 "free upgrade" is false offer