QBO First Bank

Thanks for joining us here in the Community, LSLK LLC.

I want to make sure you're able to connect to your bank in QuickBooks Online. 

There are a few troubleshooting steps to try to refresh the connection between your bank and QBO:

1. Refresh the Connection in QBO:
   • Go to the Banking or Transactions tab.
   • Select the specific First Bank account and click Update or the pencil icon to edit.
   • Follow prompts to re-enter your bank login details and MFA codes if asked.
2. Check Your Bank's Website:
   • Sign in to First Bank online separately from QBO.
   • Look for security alerts or messages about new requirements (like MFA) or maintenance.
3. Clear Browser Data:
   • Clear your browser's cache and cookies, as old data can interfere with connections.
4. Verify Bank Name:
   • When adding or connecting, search for the exact name First Bank uses online to avoid using a generic or wrong name, suggests Intuit support.

Additionally, the following article provides more info about connecting bank and credit card accounts to QuickBooks Online.

Please give these steps a try and let me know how things look afterward. I'll be here if you have any other questions.

I am having the same issue. I have done all the suggested fixes. QBO still cannot sign in. I can use the same credentials to sign in to my First Bank account online and login fine.

Hi @TEC Property Inspections.

Thank you for joining on this thread and letting us know what's happening. I really appreciate you taking the time to try all the suggested troubleshooting steps yourself. I know how challenging it is when the connection still won't work after all that effort.

Since the standard steps didn't resolve the First Bank connection issue, I recommend contacting our Live Support team for further assistance. They have specialized tools and resources to investigate the connection between First Bank and QuickBooks more thoroughly and work toward getting everything synced properly.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Click the Help (?) icon at the top right.
3. Select Contact Us.
4. Briefly describe the bank login issue and click Continue.
5. Choose to Chat with us or Have us call you.

To ensure your concern is prioritized. Please check our support hours and contact us at a time that is convenient for you.

Please know that I’m here for you, so don’t hesitate to reach out if you have any other questions or concerns. Your success is important to me, and I’m glad to support you along the way.