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metroretro
Level 1

QBO: Some states were incorrectly enabled as Economic Nexus. How reset those states so they are no longer setup as economic nexus?

 
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MJoy_D
Moderator

QBO: Some states were incorrectly enabled as Economic Nexus. How reset those states so they are no longer setup as economic nexus?

I can provide you with some information on resetting economic nexus in QuickBooks Online (QBO), @metroretro

 

Once you have enabled or added an agency, you won't be able to disable it. I suggest getting in touch with our Customer Support team to check if they can disable it using their tools in a safe and secure environment. 

 

You can go to the Help (?) icon from your QuickBooks Online company to contact them. 

 

Here's how:

 

  1. Go to the Help icon to connect to a live support agent.
  2. Select the Search tab and click on the Contact Us button. 
  3. Select a topic for your concern in the What can we help you with? section.
  4. You'll now be provided options on how to connect to our Customer Support.

 

Check out this reference for more information on the types of support we offer, including availability, through this article: QuickBooks Online Support.

 

To know more what sales tax nexus is, the various requirements, and why it matters for your business, you can find more information on this article: Sales tax nexus: Thresholds and rules by state

 

Please feel free to let me know if you have any further questions about . I'm always here to assist you. Have a great day!

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