I was getting help from Quick book online today 2/22/2022 and the person that was helping me created a bigger mess in my book. When I complained about it, he closed the chat and the mirror window leaving me in the dark with a bigger mess than before. I have been trying to connect with a human behind by phone to get help, but I has been impossible. Know I must pay the same company $500.00 to fix the mistake of their own people. Looking for responses of anyone with the same problem in the past to help me in finding how to get the right people to help me. thanks
Thanks for contacting us today, @LaTrocha,
It's our main priority to ensure all customer concerns are resolved immediately. Can you tell me more about what's going on and how can I help you? We are able to assist general QuickBooks concerns in this forum. You may edit your post or add another response below for the additional details.
However, if your concern is related to your account's billing, ongoing issues, and escalated cases follow-up, you can reach our Live Support through these steps:
I know you already called them, but we're unable to pull up your account history and information in this public channel.
When contacting our support, it is best to ask for your case number. This is a unique ID created by the live representative for documentation purposes. Using that case ID, any agent who will receive your call will be able to pull up your contact history, including the last person you've talked to. Also, all our call and chat channels are recorded, so they can look up your interaction easily. We also want you to know that you can request for a supervisor on set of the call if you have complaints about the support.
I'll be waiting for your response on this, as I want to make sure you're all set. Have a nice day!
I meant QuickBooks; I have to book a bookkeeper from Quick Books to help me to fix the mess that the customer supper guy did or told me to do while he was helping me on screen mirror. Quick book support also got involve and charged me $500.00 for a bookkeeping session that will take place next week. Crazyyyyyy