Quick Books online support

Thanks for contacting us today, @LaTrocha,

It's our main priority to ensure all customer concerns are resolved immediately. Can you tell me more about what's going on and how can I help you? We are able to assist general QuickBooks concerns in this forum. You may edit your post or add another response below for the additional details.

However, if your concern is related to your account's billing, ongoing issues, and escalated cases follow-up, you can reach our Live Support through these steps:

1. Go to the (?) Help menu and click on Contact Us.
2. Type the keyword Account Management and Billing in the What can we help you with? box.
   
3. On the next screen, scroll down to the Choose a way to connect with us section.
4. Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.
   

I know you already called them, but we're unable to pull up your account history and information in this public channel.

When contacting our support, it is best to ask for your case number. This is a unique ID created by the live representative for documentation purposes. Using that case ID, any agent who will receive your call will be able to pull up your contact history, including the last person you've talked to. Also, all our call and chat channels are recorded, so they can look up your interaction easily. We also want you to know that you can request for a supervisor on set of the call if you have complaints about the support.

I'll be waiting for your response on this, as I want to make sure you're all set. Have a nice day!

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@LaTrocha wrote:

Hi there

Know I must pay the same company $500.00 to fix the mistake of their own people.

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@LaTrocha 

Which company do you mean? How do you know it costs $500 to fix?

I meant QuickBooks; I have to book a bookkeeper from Quick Books to help me to fix the mess that the customer supper guy did or told me to do while he was helping me on screen mirror. Quick book support also got involve and charged me $500.00 for a bookkeeping session that will take place next week. Crazyyyyyy

My reference # is 1577086614 . I did posted my concern the way you suggested and havent getting any response yet.

thanks so much for reaching out. 

I couldn't help to fix your issue. But I would recommend using a backup restore app if you need to do something risky again.

https://rewindio.grsm.io/quickbooks

Hi Thanks, to be honest I did not know what i was doing, i just was following instruction from the screen mirror support guy.