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linda-anegawa
Level 1

QuickBooks accidentally created a duplicate company during my free trial when I had already subscribed. Now, my Real companies data was completely deleted. Help!

 
1 Comment 1
AlcaeusF
Moderator

QuickBooks accidentally created a duplicate company during my free trial when I had already subscribed. Now, my Real companies data was completely deleted. Help!

Allow me to lend a hand here in the Community, @linda-anegawa.

 

Your data in QuickBooks only gets deleted a year after the cancellation of the subscription. Since you've mentioned about the duplicate, I recommend reviewing the list of companies available on your account.


It's possible that the data is still showing from one of your existing company. If you're already signed in, please follow these steps:

 

  1. Click the Gear icon in the upper-right corner.
  2. Select Switch Company below Profile
  3. Choose a company. 

If your data is still missing, I recommend reaching out to our QBO Customer Care Team. They'll be able to check your account and ensure you'll get back on track with using the product.

 

Here's how:

 

  1. In your company, go the Help icon to choose Contact Us.
  2. Type the issue/topic under the What can we help you with section and then hit the Let’s talk button.
  3. Scroll down to select the Get a callback option and then enter your contact information.

You can reach them within this time: Monday to Friday from 6:00 AM – 6:00 PM and Saturday 6:00 AM - 2:30 PM PST.

 

For more information about what happens to your data after you cancel, visit the Cancel your QuickBooks Online subscription or trial article (scroll down to Learn what happens to your data after you cancel). It also provides an overview of how to downgrade or upgrade subscription as well:

 

Cancel your QuickBooks Online subscription or trial.

 

Stay in touch whenever you have additional questions about QBO. I’m here to make sure you’re taken care of. Have a great rest of the day.

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