QuickBooks Support

Experiencing good customer support makes you an exception, your other experiences is more the norm.  not much help but it has always been that way.

I admire you for sharing your thoughts and opinion about the QuickBooks support team, @wambat53.

Please know this isn't the kind of impression that I'd like you to have. Rest assured I'll be sharing your experience with our management team. Your feedback is important to us as it helps us provide the quality service you deserve. 

Moreover, I'd like to help and address your concern right away. To cancel your TSheets account, you'll want to go to your Account & Billing and cancel it from there. Let me show you how:

1. Login to tsheets.com.
2. Go to Company Settings on the left menu.
3. Click on Account & Billing.
4. Then select Cancel Subscription.

You can also see this link for more details: Close your QuickBooks Time account.

Additionally, you might want to check out this article for guidance in running your payroll seamlessly: Learn about QuickBooks Desktop Payroll with how-to videos.

Furthermore, you can always visit our QuickBooks Support page for future reference. There, you can browse some articles that can guide you in your future tasks.

You can count on me if you have any other QuickBooks concerns. Feel free to add the details and I'll sprint back into action. Keep safe and have a great weekend ahead!

Good Afternoon,

I did receive a response through the community to my question, see below.  But I could not get an answer from the Chat session to find out how to cancel Tsheets.

Specifically, the call yesterday was a bad experience, every time I asked a question, I was told that the Customer Service rep had to put me on hold for 2 - 3 minutes to check with someone else.  When I asked clarifying questions, the process was repeated.  The initial explanation of the situation that I am trying to address took a little over 10 minutes requiring multiple times of rephrasing to ensure the rep had a grasp of what I was trying to do.  Subsequent attempts to convey the follow-up questions resulted in similar attempts to rephrase to ensure there was a clear understanding by the rep.

Thank you for the follow-up.

My question was:

Good Evening,

Could someone explain the statement below in more detail, does this mean I would ignore the ACH batch transaction and manually mark the invoices as paid?  QuickBooks will not allow you to mark more than one invoice as associated with a bank feed transaction.  I can create a unique Vendor and list the individual vendors that were paid with the ACH transaction, but then the 1099 Summary does not list the transaction that was part of the ACH batch.

Might be a change that Intuit can look to add in the future.

Thank you

Answer:

I see how convenient it is for you to  ACH batch transaction in QuickBooks Desktop. However, QuickBooks will not allow you to match one bank transaction to multiple existing entries on your bank feeds. 

To mark your invoices as paid, you can ignore the ACH batch transaction and manually apply individual payments for your invoices.

If you're using QuickBooks Payments (Merchant services), you don't need to do anything because the payments will sync with your transactions. Here's an article for more information: Automatically record QuickBooks Payments bank deposits in QuickBooks Desktop.

Please get back to me if you still have other questions about banking. I'll be here to help. Have a nice day!