Updated Quickbooks today. 3/19 Went to do invoices and clients had disappeared and previous payments. Recovered back to March 14 and now my payroll has disappeared …all clients not there either…help.
need simple steps and call in support not available till Monday
I appreciate you for posting in the Community.
Let's run some troubleshooting steps to identify what causes your file to act this way.
You can verify if your program has encountered data damage. If it found an error, you can rebuild it. Here's an article as your guide: Resolves most data integrity issues.
Then, try to check if your file works like the usual way.
Also, feel free to visit our Help Articles page for some tips in managing payroll and customer concerns.
I'm just a post-away whenever you need help with payroll or any QuickBooks-related topics. Keep safe!
Thank goodness no problems are found, so now what? Any suggestions?
do I have to manually go back and fix the invoices and missing clients and payroll( I am concerned with)
thanks for your help
I can just go in and redo the entries for 15 days.
My record is how to record a previous payroll with taxes etc. all employees received their paycheck stubs, so I have as reference, but it would be a hassle.
It's good to hear that there's nothing wrong with your file, Jserv13.
There's no need to enter the transactions manually.
This time, let's perform a wild search to locate the most current copy of your data.
You can check this reference for the detailed steps: Locating Backups and Company Data Files.
You can always mention my name as to how these steps work on your end. Keep safe!
Hello there, Jserv13.
I'm here to help your retrieve your company file in QuickBooks Desktop QBDT. We always value the security of your information, so I suggest contacting our Technical Support Team. Our specialist can perform some steps to help you retrieve the backup file and further investigate your concern.
Here’s how to reach them:
Additionally, feel free to visit this resource for your future tasks about tracking your business financials: Customize reports in QuickBooks Desktop. Here you'll learn the precise reports to use based on the details that matter the most to you.
Let me know if you need further assistance retrieving company file in QBDT. We're always here to help you.