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brianactondesign
Level 1

Quickbooks won't let me log in to my account. went through multiple assistance representatives. they logged me into an old account but the one the bill me for is MIA. WTH

Seriously... need help... been over 3 weeks. This is becoming a major issue.
1 Comment 1
ChristineJoieR
QuickBooks Team

Quickbooks won't let me log in to my account. went through multiple assistance representatives. they logged me into an old account but the one the bill me for is MIA. WTH

Hi there, @brianactondesign.

 

I hear your sentiments with unable to log in with your QuickBooks Online account. We understand the frustration of not being able to use this function as expected and the importance of resolving this as soon as possible.

 

Since you’re getting the same error and still can't sign in to your account as suggested, it would be best to contact our Technical Support team again. They can verify the account information and take a closer look at the issue within your QuickBooks account.

 

Here’s how to get in touch with our representatives:

 

  1. Log in to your QuickBooks Online account.
  2. Click the Help button at the top right corner.
  3. Go to the Search tab, then select Contact Us.
  4. Enter a brief discussion with your concern, then click Continue.
  5. Choose a way to connect with us: Ask the communityStart a chat or Get a callback.

 

I'm also adding a resource for resolving unexpected issues with QBO. It includes links to clear the browser's cache and add Intuit as a trusted site: Troubleshooting browser problems. 

 

Additionally, you can also change your QuickBooks details and password. Do you need to update your contact information? Please see this page for more details:  Change your email, user ID, or password for QuickBooks Online.

 

Stay in touch with me if you need additional information about being unable to log in to QuickBooks. Just tag my name, and I'll get back to you.

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