An increasing number of my clients report that emails I send from QuickBooks Online, containing an invoice, land in my clients' Spam folders. Is this happening to you?

Hello there, thannon88.

I'm here to share and help you with the emails as I see how important to fix this in no time.

When the email domain of your customer blocks the @intuit.com domain, some emails from QuickBooks Online will be marked as spam. 

As initial steps to resolve this, we can ask your customers to set a rule allowing that email address to go to the inbox, not the spam folder. Inform them to send a sample email to do_not_reply@intuit.com or add quickbooks@notification.intuit.com to their contacts. This way, the email provider recognizes the @intuit domain as a trusted site. 

To add the intuit domain to the contact lists, we can let them follow these steps for Gmail:

1. Select Contacts.
2. Select Add Contact, then enter do_not_reply@intuit.com as the primary email address.
3. Select Save.
4. Once you've added the email address to the safe sender's list, close all browser windows.
5. Open a new browser and attempt the sign-in process again.

If they're using other platforms, we can check this article: Receive important email messages from Intuit.

Also, they can search for the email address do_not_reply@intuit.com email address in all their folders, including their spam folder. If they see one of the emails from Intuit, right-click the email. Then, select This is not spam or Not Junk. 

If this process was already performed and still getting the same outcome, please give us a short call. Our Support Team would like to help you with this matter in a secure environment. They can examine and determine why behavior occurring for months. Go to the Help menu and select Contact us.

To manage you sales transactions, we can visit these articles:

• Troubleshoot if customers aren't receiving emails from QuickBooks Online.
• Customize invoices, estimates, and sales receipts.

If you have additional questions about sending invoices or other QuickBooks-related concerns, hit the Reply button and enter them in the field box. I'll gladly respond to them for you. Take care always.

Hi SarahannC

Thanks for coming back, thannon88.

The most likely reason for some QuickBooks Online emails being marked as spam is that your customer's email domain blocks the @intuit.com domain. When they find your email in their spam folder, tell them to select This is not spam or Not Junk. Adding Intuit as a trusted site, as suggested by my colleague, prevents your browser from potentially blocking site content.

Since your clients don't add intuit.com to their “Whitelist” or “Safe Sender list, all invoices will not go to spam mail as long as QuickBooks isn't blocked from your email provider. To ensure they can receive the invoices, let’s reset your email address. Here’s how:

1. Go to the Gear icon at the upper right.
2. Under Your Company, select Account and Settings.
3. In the Contact info section, review each email address, then make changes as needed.
4. Select Save and then Done.

If resetting the email address doesn’t work, you can ask your customers to check their junk mail and spam folders. For detailed instructions, check the second and third solutions in this article: 3 Solutions For When Customers Aren't Receiving Your Emails.

If the same thing happens, I would encourage you to reach out to our Customer Support Team. This way, they can check your account and perform a further investigation to fix the problem. Here's how: 

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us: Start a chat with a support expert or Get a callback from the next available expert.

Know that our door is open 24/7 in case you need further assistance with this. You can also mention me in the comment section below. This way, I'll be notified and can help you right away. Take care always.

DO NOT whitelist "[email address removed]", Inuit does not monitor what gets sent out of this domain and does not really want to take responsibility and start fixing this issue, I do advise my clients not to add to whitelist and sometimes I ask them to force quarantine as a lot of email coming from this domain are not good emails.

DO NOT whitelist [email address removed] intuit does not check this domain, they do not care about the fact that its being used for malicious activities, preferably your client checks their quarantine folder\dashboard rather than whitelist this email address or domain. 
I tell my client to not whitelist or sometime force quarantine for this email address or domain. 

@gambleonit  Either Intuit is so bad at coding that they can't even exempt their own e-mail addresses from the auto-scrubber, or they also believe their e-mail to be something to be avoided at all costs.