"An Unexpected Error Occurred" is not resolving for adding and editing users

Thank you for alerting us about this error message, @RLeFebvre.

I can help you check the error and ensure to update a user's role in QuickBooks Online (QBO) successfully.

I tried running a test and modifying a role in my QBO account, and I was able to do it seamlessly. Also, we did not receive any other reported concerns about this message. To isolate the issue, please access your QBO account via a private browser to check if it's a browser related issue or not. Then, try updating the role from there.

To save you time, you can use either of these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, go back to your original browser and clear its cache to start fresh. If you're getting the same error, I recommend switching to other supported browsers.

I'm also adding these articles to learn more about managing users in QBO:

• Add, delete, or change user access
• User types and user permissions in QuickBooks Online

Keep in touch with me if you still need more help with this. I'll be here. Have a good one!

Were you able to resolve this issue? I'm having an identical issue and we have tried off and on for 6 months to add me as a new user on a new company with no success. Always the same error message. We've tried different browsers and incognito mode with no success. We've been on the phone with Intuit for hours screen sharing, etc, with no help from them either. 

Hi there, @kyoder84.

I see that this has been a challenge on your end. Would you mind sharing further details of your concern? I'd appreciate it.

Don't hesitate to reply to this post for additional questions or information. Keep safe.

I am a user in 4 companies in QBO. The master admin needs to add me to a 5th company but always gets the same error message when sending me the invite:  "An unexpected error has occurred. Try again after some time.". I never receive the email. My email regularly receives other QBO emails with no issue. We have both spent hours on the phone with Intuit trying to solve the problem with no success. We have tried multiple browsers, incognito mode, etc. 

Hi there, kyoder84. I see you made an attempt to resolve this issue. Allow me to assist you by providing some information to address your concern.

Keep in mind that QuickBooks Online has a usage limit or a maximum number of users. Depending on your subscription, you have a usage limit. These restrictions apply to the number of billable users, chart of accounts, classes, locations, and tags that can be added to QuickBooks. 

That means if your QuickBooks Online account reaches the maximum number of billable or non-billable users you're no longer allowed to invite additional users. You can check out this article for more information about the usage limit for each subscription: Learn about usage limits in QuickBooks Online. 

You can also check the usage limit dashboard to see the most up-to-date usage limits. Here's how:

1. Log in to QuickBooks Online as an admin.
2. Go to the Gear ⚙ icon, then click on Account and settings.
3. Select the Usage tab.

Otherwise, if you've already checked and still haven't reached the maximum limit but still encounter the same issue, I recommend getting in touch with our Support Team again to investigate further and create a ticket if needed.

I'm also adding this link as a future reference for managing users: Add and manage users in QuickBooks Online.

Let me know how it goes or if you still have other concerns about user invites. I'll be checking this thread for your response.

We are aware of the user limit. Our limit is 3 and there are currently 2 users. There is a ticket about the issue but no one we have spoken to could help. We are against a wall with this and I find it unreasonable that it is not able to be resolved by professionals trained to resolve such issues. 

Hello! Was this error resolved? I am experiencing the same issue.

Hi there, Hensley1

Usually, clearing the browser cache and accessing QuickBooks Online to a supported browser can help verify and rectify the error message. 

If you already performed these troubleshooting procedures, I recommend contacting our phone or chat support team.. They have tools to investigate the cause of this and provide additional solutions to fix the problem. I've included the steps to contact support below. 

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter the issue in the Type something field, then click the Send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can either select Chat with us or Have us call you.
   

I appreciate your patience as we work through this. If you have any other concerns or questions about managing your vendor transactions, please don't hesitate to add a comment below. I'll be glad to help you out.