Anyone else having an issue with reports? I get headers and footers, but the body of the report is blank.

We would like to thank you for coming to our Community space, @robertcoates.

We haven't received any investigations after the reports suddenly went blank, leaving only the footer and header visible. 

When viewing the report in QuickBooks Online (QBO), I recommend checking if the browser you are using has a cache issue. Here's how:

Log into your account QuickBooks Online through a private or incognito window.

This browser window doesn't use the existing cache files, which makes it a good place to find out if there's an issue with the browser.

The first step is accessing QuickBooks Online through the private or incognito window.

Let's use these shortcut keys to get started:

• For Mozilla Firefox browser: Ctrl + Shift + P
• For Google Chrome browser: Ctrl + Shift + N
• For Safari Browser: Command + Shift + N

If it works, return to your regular browser and clear its cache. If not, use other supported web browsers. The current one you're using may have a temporary issue with QuickBooks. Utilizing a new browser allows you to get back to working order.

If you continue to encounter this issue, I suggest exporting the reports to Excel or downloading them as a PDF files.

Also, I've included this article if you have plans on customizing your reports: Customize reports in QuickBooks Online.

Keep us posted if the issue remains or if there are other concerns. Have a good day!

Hi - I am having the same issue. So far, cleared the cache, tried Incognito, reinstalled Adobe, cleared browser history, restarted everything, test printed other .pdfs not generated by QBO (these print correctly), exported to pdf, all QBO reports are blank, no data, just header and divider lines. Running on Mac, latest version of OS and Safari browser. Printer driver is current. Report worked earlier this week. Any ideas are appreciated.

I appreciate the steps you have taken in sorting this issue, @jharder. 

As I dig further into your problem, I have found out that there's an ongoing investigation (INV-93599) in this matter. However, rest assured that our engineers are working to get this fixed in the shortest possible time and hope to provide an update to you soon.

In the meantime, we can perform some workarounds that can help you move forward and get back to your business. Here are some workarounds that you can perform:

• If printing a report, please export it to Excel or download it as a PDF and print from Adobe rather than from the browser.

• If you are able, sign into QBO using a Windows machine or a Mac machine not on the Sonoma OS release.

If the issue persists, I recommend that you reach out to QuickBooks Online Support  if you haven't been added to the list of affected users. This will ensure that you receive updates on the status via email. 

Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to the Help icon.
3. Click the Search tab and select Contact Us.
4. Provide a summary of your concern, and click Continue.
5. You can either choose Chat with us or Have us call you.

For future reference, you may check out these useful guides to help you manage your transactions and reports before printing:

• Customize reports in QBO. 
• View and edit management reports in QuickBooks Online
• Run reports in QuickBooks Online

Sounds, good.. Thanks

I'm having the same issue.  Exporting to excel and printing works.  Exporting as pdf does not work.

Hi, I'm not certain what changed - fixed on QBO side, or, I just updated to the lasted version of MAC OS, Print reports now working as expected.

Hi there, Gail.

I understand the importance of having to print your reports. Our engineers have found the root cause is the new Apple MacOS version Sonoma. I agree with what @jharder said. Updating it to the latest version of Mac OS will now allow you to print the reports directly from QuickBooks Online.

Regarding your concern about exporting the report to PDF, which does not work, may I ask what specific behavior you are experiencing upon trying to export it as a PDF?

In the meantime, let's work on troubleshooting your browser to ensure it's optimized for QuickBooks Online. Too much browser cache will slow down any website's performance, especially QuickBooks, which causes certain problems.

Let's start by opening QuickBooks Online using a private window. Here are the keyboard shortcuts to go to Incognito or InPrivate Mode in your browser:

For Google Chrome / Microsoft Edge / Opera:

• Mac: Command ⌘ + Shift + N

For Firefox:

• Mac: Command ⌘ + Shift + P

For Safari:

• Shift + Command ⌘ + N

If this works, you can clear your browser's cache. After that, you can export your report as a PDF.

If you're printing with Adobe Reader, make sure it's updated.

Furthermore, you can customize your reports and focus on the details that matter the most to you.

Please feel free to reach out if you have any further concerns about printing reports in QuickBooks Online. I'm always here to help.

Having the same issue when printing from my MacBook.  Headers and footers with no content.

I appreciate you for joining this thread and letting us know your experience when printing reports in QuickBooks Online (QBO), @rneisz. I have information available on why some users experiencing the same issue.

This concern has been determined to have stemmed from the newest Apple Operating System (OS) release which is Sonoma and is impacting the Mac Preview application. Having said that, this happens only when the user tries to print a document using the Mac Preview application. 

There are early indications that Apple is going to address this in the upcoming updates to Mac OS. That said, you’ll want to keep your OS updated to the latest version to receive the latest fixes on your device.

In the meantime, we can follow certain workarounds to turn around your experience and be able to produce reports from QBO. To do that, we can export your report into an Excel file or have it downloaded as a PDF and print it from Adobe rather than from your default browser. 

To begin, let’s pull up the report using the steps below:

1. Go to the Reports menu and locate the specific reports you want to print.
2. You can click the Customize button to add columns you may want to see on your report.
3. Then, click Run Report.

After that, export the report to get a copy of it:

1. In the report window, click the Export icon.
2. Select Export to Excel or Export to PDF.
3. Follow the on-screen instructions to finish.

Moreover, I've added an article that'll help you customize, also save the current customization setting of your reports to prevent you from personalizing it again:

• Customize reports in QuickBooks Online
• Memorize reports in QuickBooks Online

Please don't hesitate to reach out if you have any further queries or doubts regarding your reports. I'm here to assist you round the clock with any assistance you may require.

Hi All,

I had this issue as well. The most recent update from Apple Sonoma 14.1.2 (23B92) fixes the issue. My QBO reports are working fine now. I don't like the numbers they show, but that's a different story.;)