Anyone having issues with their subscription showing suspended even though you purchased through Apple billing?

Hello, Jmo7.

We have an ongoing investigation about the Apple billing showing suspended in QuickBooks Online. Our engineers are working on this now. I suggest contacting our QuickBooks Online Support. They have the tools to pull up your account and add you to the list of affected users. This way, you'll receive an email notification once the issue is fixed.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to contact either Start a chat or Get a callback.

Support is available from Monday until Friday 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT.

Also, I encourage you to visit our QuickBooks Community help website if you need tips and related articles in the future.

Thanks for your patience. Please don't hesitate to click the Reply button for follow-up questions about your subscription. We're always here to back you up.

I have followed all steps and still do not have a resolution. I received an e-mail saying the issue was fixed. I have spoke to Apple support as well as your customer service team and I am still unable to get this issue fixed.

Hi, @Jmo7.

Yes, the ongoing investigation about the Apple billing that was being suspended in QuickBooks Online (QBO) was already tagged as closed and resolved. That said, your QBO account should be active so you can track your entries in no time. 

Since you're getting the same experience, I would suggest reaching out to our Support Team again for further investigation. A live representative can look into your account securely and see the possible reasons why your subscription is still suspended. From there, they can take some actions to activate your account.

In case you need help with updating your billing information in the future, you may check out this link as your reference: Manage billing, payment, and subscription info in QuickBooks Online.

Please feel free to leave a comment below if you have any other follow-up questions. I'm just a post away to help. Have a good one!