cancel
Showing results for 
Search instead for 
Did you mean: 
DOD3
Level 2

Beware of Contractor Payments Subscription - is Broken and poorly designed

New monthly subscription service is sorely lacking in basic features and has a bad bug which support does not seem to care about or able to fix.

The bug is that the Contractors search does not find most of my contractors so there is no way to pay them with this facility.  Am attached to Invest INV-89798 and no updates or resolution for over a month.  

Other problems - you cannot pay a bill with this facility you can only send money with no indication of what it is for.    Recipient gets a generic email and does not know what is being paid for.  Also, when the bank transaction for the payment comes into QB it is not matchable and must be manually handled.   

Note that there is another facility in QBO callled Online Bill Payment which links to Bill Pay software that allows you to pay any bill.  It sends a nice explantation email to the recipient and sets up an easy matching for the Bank Transaction (albeit this should be totally automatic but requires a simple manual step for matching). 

Bill Pay currently is totally free.  So why would I pay for the subscription to the broken and featureless Contractor Payments??   The only answer is that Intuit claims that the subscription includes unlimited efiling of 1099s.   That is valuable since last year they charged us nearly $2000 to efile 1099s and in the process triggered a bug that teminated our fully paid for  QBO subscription without permissions and took three weeks to figure out how to let us reactivate it. 

Currently there is a large fee to expedite (like same day) a bank transfer.  It would be fantastic to have this feature be free or at least affordable.   Note that this IS offered in Bill Pay when paying using a Credit Card just not for ACH. 

One more thing - when paying a Vendor/Contractor with either system as a Bank Transfer (ACH transaction) the bank information you enter for a Contractor payment is not available to Online Bill Pay and vice-versa  - so you can end up typing in Routing and Account info twice for the same entity.   Good designing Intuit - NOT. 

DOD 
CTO Royalty Logistics LLC
QBO user for 8 years.
6 Comments 6
Fiat Lux - ASIA
Level 15

Beware of Contractor Payments Subscription - is Broken and poorly designed

You can signup a free bill payment app to integrate with QBO and pay your 1099 contractors by ACH for free. They provide a downloadable CSV file of all your payments so you can view, classify, and export your payment history for tax filing or preparation. They are not required by law to issue 1099-MISC or 1099-K forms.

 

RoseJillB
QuickBooks Team

Beware of Contractor Payments Subscription - is Broken and poorly designed

It isn’t the kind of service that we want you to experience in locating contractors in the search option, @DOD3.

 

You’re right that there’s an ongoing investigation about the functionality that doesn’t show the list of contractors available in the QBO system. In this, our engineers are working diligently, and its process of being prioritized. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.

 

This concern is vital to us, and I understand how this matter can be more affecting to your business. I’ve also heard your feedback about the affordability of the feature and the availability of the bank information entered in the contractor’s payments to effectively and conveniently use the product for your business needs. Thus, you can add this as product feedback to comprehend what features business owners demand.

 

Fill me in if you have more concerns about contractors or any QuickBooks-related discussions. I’m always around to lend a hand for help.

kpritzl
Level 1

Beware of Contractor Payments Subscription - is Broken and poorly designed

What is the suggested method to notify contractors which invoices we are paying them for?  It seems like I have to print a check copy and give it them anyways.

ChristineJoieR
QuickBooks Team

Beware of Contractor Payments Subscription - is Broken and poorly designed

Let's collaborate on how to effectively notify your contractors about the specific invoices you have paid them for in QuickBooks Online, @kpritzl. I'll be happy to incorporate them into our discussion and provide you with a more tailored solution for notifying your contractors about your payments.

 

We can add descriptions to your checks, generate a payment report to view your payments and share the report with your contractors to keep them informed about the specific invoices being paid.

 

Here are some steps you can follow:

 

1. Go to the Reports.

2. Locate the contractor Payments in the Search bar.

3. Once done, you can print the report and send it to your contractor.

 

Lastly, if printing physical checks is the only way to effectively notify your contractors about the payment, then, you can continue with the manual check printing process.

 

If you need further guide with managing your reports, see this links below:

 

 

Please feel free to share any concerns or questions you have regarding payment for your contractors. I'm here to assist you and provide guidance on managing contractor payments.

DOD3
Level 2

Beware of Contractor Payments Subscription - is Broken and poorly designed

Your feedback talks about reports and checks.   My issue is Direct deposits and emailing contractors about their payment by giving them the bill number being paid.     So I don't see how this applies.   Bill Pay does a good job of this implicitly - why doesn't Contractor Payments provide similar features.   IE pay a bill with Bank Transfer and send an email about what bill(s) is being paid.

SarahannC
Moderator

Beware of Contractor Payments Subscription - is Broken and poorly designed

I appreciate you for getting back to this thread, DOD3. I understand that your issue pertains to direct deposits and emailing contractors about their payments, specifically providing them with the bill number being paid.

 

The current functionality of Contractor Payments does not offer similar features as Bill Pay in terms of explicitly notifying contractors about the bills being paid through bank transfers. i see how helpful this option would be.  I recommend sending this feedback to our Product Development team and sharing your insights about this. 

 

  1. Go to the Gear icon.
  2. Select Feedback under Profile.
  3. Enter your suggestion. Then, click Next.

 

Thank you for bringing this to our attention, and we appreciate your feedback as it helps us improve our services to better meet your requirements. Bye for now and stay safe.

Sign in for expert help
Ask questions, post replies & join our community of QuickBooks users.

Need to get in touch?

Contact us