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On the call for 4 hours with 4 different people
1-Kim: tired helping until I refused her "promotion" offer and hung up on me
2 - - Didn't give me a name. Kept me on hold for 20 mins and never heard from her
3 -Thomas: Just tried to tell me loopholes and work arounds rather than solving the issue
4 -Sara: Listened to me complain and informed we all work from home so there is no supervisor. Actually took the time to listen and look for a solution.
Why is it that every time you call QB the reps are rude, unprofessional and abusive? I literally feel traumatized and think 20 times before calling them.
I do understand the inconvenience you’ve faced, @shumog. And this is not the impression we want to leave with you.
On this forum, we want to help as much as we can. That said, can you share with me the details issue of your issue? This way, I can take care of it and help you accomplish your task in QuickBooks.
We always value customers who are keen to give us their feedback. I’ll be sure to pass on what you have shared on this page to our managerial team. This way, they can come up with the appropriate course of action to improve customer service.
Also, our Help articles might have something that can help you with your QuickBooks concerns. Simply browse for related topics to find a fix.
Please know that my door is open for any additional sentiments or any queries concerning QuickBooks. Just leave me a comment below, and I'll ensure to take care of them. Keep safe.
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