Since none of the methods of transferring data from QBO Advanced to a new QBO Advanced worked I finally gave up after 15 hours with QB support and 2 dozen tech support people. I went back to QB Online Support and Mark helped me download a trial version of QuickBooks, Export the QBO Advanced account with exportmybooks.com, and upload to the new QBO Advanced account. Mark told me that I could set up a trial with exportmybooks.com and told me that they would not charge my credit card, even though I had to put in a credit card number to retrieve the exported file. He said that when I disconnected from the app, the refund would be generated.
WRONG!!!!! Here is the reply from exportmybooks.com
We regret to inform you that the information provided to you by the Intuit representative was incorrect. We are not affiliated with Intuit and are a third-party vendor, as such Intuit does not have the authority to offer our services for free or offer a refund on our behalf.
We understand this situation is a misrepresentation of our services and misleading to you as a customer. Unfortunately, we cannot offer a refund for a successful conversion. Please contact the representative with whom you spoke and request that Intuit reimburses you for the purchase and we apologize for this inconvenience.
Intuit really needs to get your staff trained properly. Now besides the 15 hours, 2 dozen people, an upgrade to Advanced for two different accounts, I'm also out $199.00.
