Can my verification phone number and my Company Phone be different?

boquetriver · ‎July 12, 2024

Subject Line says it all. I'm the account administrator.

SarahannC · ‎July 12, 2024

Definitely, yes, boque. You can go to the Account and Settings to update the company phone number and change the verification phone number on the Mange Intuit Account page. I'll guide you how.

Here's how to update the company phone number:

Go to the Gear icon.
Select Account and Settings under the Your Company column.
Select the Company tab.
Update the company phone.
Click Save. Then, click Done to reflect the changes.

To update your verification code phone number, follow these steps:

On the QuickBooks Home page, click on the blue icon with the first letter of your name. Alternatively, you can go directly to the Intuit Account page.
Select on Sign in and Security.
Choose the Phone number option and click on Change to update it.
Click Save.

Additionally, you can check this article for tips about managing data in your Intuit Account: Learn how to access your Intuit Account and download your data.

You can go to this thread if you have concerns about QuickBooks Online. I'm here to help.

View solution in original post

SarahannC · ‎July 12, 2024

Definitely, yes, boque. You can go to the Account and Settings to update the company phone number and change the verification phone number on the Mange Intuit Account page. I'll guide you how.

Here's how to update the company phone number:

Go to the Gear icon.
Select Account and Settings under the Your Company column.
Select the Company tab.
Update the company phone.
Click Save. Then, click Done to reflect the changes.

To update your verification code phone number, follow these steps:

On the QuickBooks Home page, click on the blue icon with the first letter of your name. Alternatively, you can go directly to the Intuit Account page.
Select on Sign in and Security.
Choose the Phone number option and click on Change to update it.
Click Save.

Additionally, you can check this article for tips about managing data in your Intuit Account: Learn how to access your Intuit Account and download your data.

You can go to this thread if you have concerns about QuickBooks Online. I'm here to help.

boquetriver · ‎July 12, 2024

Thank you! I found how to change the Company info, but not my user info as Admin. Great answer.

MichaelaS · ‎July 12, 2024

Good day, @boquetriver.

I'm glad you successfully updated your Company information with the provided steps. We aim to meet your needs and provide timely assistance.

In addition, to access your Admin information, please log in to your QuickBooks Online account and click on the Letter icon in the top right corner next to the Gear icon. Next, select Manage Account and click Sign in and Security to view your details.

Keep us posted if you have other QuickBooks concerns. I’m here to help you out. Take care and have a great day!

FGTC South Metro

When I get to the second to last "hange", it is still sending verification to the phone number that has been disconnected. And I do not have two factor set up.

JayneusR

Hello FGTC.

Two-step verification in QuickBooks Online requires a mobile code to confirm your identity and secure account access.

If you follow the steps outlined above, it only applies if you are still using the same phone number. If you are not, you need to update your contact information to sign in to your account. Once your information is updated, you can proceed to turn off two-step verification. Here's how to do it:

Complete the Email Change Request form. Make sure to enter your new phone number in the Recovery Number field.
Attach a copy of any of your photo ID forms. Then, select Browse.
Find and select the file, then click Open.
Once the file is uploaded, select Submit.
Once you receive a notification that your phone number is updated, sign in to your Intuit account.
From the left menu, click Sign in & security.
Select 2-step verification.
Turn off the Use 2-step verification switch.
Enter your account password, then click Continue.

For more info, please check out this article: Verify your QuickBooks Online account with multi-factor authentication or two-step verification.

If you need more help with this, let me know by leaving a comment below. We're always here to help.

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Can my verification phone number and my Company Phone be different?