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PN05
Level 1

Can't get Deposit Tickets to align in QB Online.

Quick books this seems to be a widespread problem for MONTHS now, How many people have bought your forms and not been able to print on them now? How embarrassing.  I've tried it all, and I've sat on the phone with "support" for way too long and sadly the majority of that time I was just on hold while they "Looked at something"  

Alicat
Level 2

Can't get Deposit Tickets to align in QB Online.

I am having the same problem with the third portion of the check not aligning properly. This was not an issue in the past but it has been an issue for a good long while now.

ChristineJoieR
QuickBooks Team

Can't get Deposit Tickets to align in QB Online.

I understand what you're going through, @Alicat. Let me provide more details regarding deposit printing and alignment, then have this resolved as quickly as possible.

 

We now have an ongoing issue with the exact problem you mentioned. Please ensure that our engineers are developing a potential fix.

 

For the time being, I advise getting in touch with our payroll assistant to include you in the list of affected users. You will be alerted in this way when a patch becomes available. Please check our support hours so you may reach out to us at a time that works for you.

 

Follow this guide on how to get in touch with our spokespeople:

 

  1. Log in to your QuickBooks Online account.
  2. Click the? Help button at the top right corner.
  3. Go to the Search tab, then select Contact Us.
  4. Enter a brief discussion with your concern, then click Continue.
  5. Choose a way to connect with us: Get a callback.

 

Once this error alignment works fine, you can refer to this deposit printing setup in QuickBooks Online.

 

Plus, this article will walk you through the process of transaction navigation. See the detailed steps: How to search for transactions in QuickBooks Online.

 

I admire your patience while we are still looking for remedies. Please know that we are here to support your growing business. Keep me notified through your email, @Alicat. May you have a wonderful day.

hersha307
Level 1

Can't get Deposit Tickets to align in QB Online.

Has this been fixed yet?! I spent $100+ on Deposit slips in hopes that it would save me so much time when doing deposits, but it has been nothing but a waste of paper trying to get the alignment right and a waste of money for forms that I cant even use!!!!

Mich_S
QuickBooks Team

Can't get Deposit Tickets to align in QB Online.

We hear you and realize how important every dime is in your business, @hersha307. I'll provide an update on the QuickBooks Online deposit alignment and printing issue.

 

As of now, the investigation for the aforementioned problem is still in progress. Rest assured, our developers are working hard to resolve it as quickly as possible. If you haven't already, I recommend contacting our Customer Support team. By doing this, they can include your account on the list of those who are affected.

 

Here are the steps to reach support: (Note the business hours to ensure experts are available for assistance.)

 

  1. Log in to your QBO account.
  2. Click on Help (?).
  3. Choose either tab to get started:
  • Assistant: Get fast responses. Pick a suggested option, or enter your concern. If you need further help, click on Talk to a human.
  • Search: Browse the QBO knowledge base directly, or hit Contact Us and select a way to connect with us:
    • Start a chat 
    • Get a callback

 

 

 

Furthermore, our team will send you an email notification about updates on the case.

 

For future use, read this guide on how to keep track and manage deposits: Record and make bank deposits in QuickBooksOnline.

 

Keep in touch so we can help you further regarding banking, printing, or QuickBooks. We'll make sure to respond as soon as we can. Take the best care!

Alicat
Level 2

Can't get Deposit Tickets to align in QB Online.

This still isn't fixed. I am on the incident list and get an update every so often that it is still not fixed. I do not understand why something so basic and fundamental to everyone's business is not being fixed. I am hand writing my deposit slips after years of using the alignment function just fine (though it was always backwards and not easy to work with).  This has been broken for way too long. 

JamaicaA
QuickBooks Team

Can't get Deposit Tickets to align in QB Online.

Hi there, @Alicat.

 

I appreciate you bringing to our attention the broken alignment function in this thread. It's frustrating to pay for software that's supposed to help with deposit slip alignment, only to write it out by hand. I'll share some news about this matter to ensure you get what you paid for.

 

There's an ongoing investigation (INV-83647) about having changes when using the Deposit Slip alignment fine-tuning. Kindly contact our Support Team for some updates and fixes. 

 

Here's how:

 

  1. Go to the Help icon and choose Search.
  2. Click the Contact Us button and enter your concern.
  3. Press Continue.

 

Please note our operating hours so you can contact us timely. For other ways to reach us, refer to this article: QuickBooks Online Support.

 

Once everything is settled, you can review your system to ensure printing deposit slips accurately. Create a sample to see how it would look on the form.

 

Our Engineering Team is working diligently to fix this issue as soon as possible. For any other deposit concerns, add them in the comment section below. It'll be my pleasure to help you further.

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