Hello, @Alpine2018.
I’d be glad to address your concern about updating your employee’s information.
We can see you've talked with our Intuit Account Recovery Team. They’re missing some important documents from you to make the transition on your account. Please resubmit your Master Admin/Primary Contact change form with all the previous documents and the documents still needed that they listed in their email to you.
As always, please know that you can reach out to our Contact Support team if you would rather talk to someone on the phone. Here’s how to get in touch with them:
To ensure that we address your concern on time, you can check our available hours when contacting our support.
Get back to me here if you have further questions about QuickBooks-related tasks. I'm very eager to help. Stay safe.
