Deleteing Time-tracking users

@AlexV : Thank you for your response and providing clarity

Hello Alex,

If we are not able to see the user in our 'manage users' area, so we are not able to edit or delete the connection to the time tracking only user account, how do we make the user inactive in our vendor file?

Can the vendor make a disconnection from their side?  If so, how do they disconnect for the time tracking only user account?

Thank you for your help.

Denine

I see the importance of maintaining accurate vendor information, Denine. Allow me to chime in and assist you delete a time tracking only user.

If you are unable to see the Manage users option in QuickBooks, it is possible that you are logged in as a regular user instead of the master admin. The ability to manage users and make changes to user accounts is typically restricted to the master admin role.

To resolve this issue and gain access to the Manage users area, please ensure that you log in to QuickBooks using the master admin credentials. The master admin has full control over user management and can make the necessary changes to user accounts, including making a user inactive in the vendor file.

I'm also adding this resource to learn about the different options for user roles and access permissions: User roles and access rights in QuickBooks Online.

If you have any further questions or need assistance with user management or disconnecting the time tracking only user account, please don't hesitate to reach out to our support team. We are here to help you navigate through this process and ensure that your vendor file is accurate and up-to-date.