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krisinky
Level 1

Desktop - Accounts Payable - Billed field

When I put an entry in accounts payable and tab over, it skips the "billed" field.     This just started today so I don't know what I have done.   It skips from the "due date" field over to the field where I check when reconciling.        How do I fix this?  Thanks in advance for your help.  

4 Comments 4
SheandL
QuickBooks Team

Desktop - Accounts Payable - Billed field

Welcome to the Community forum, @krisinky. Let's troubleshoot this issue so you can get back to your business as soon as possible. 

 

Before we get started, be sure to update your QuickBooks application to the latest version to benefit from the most recent product improvements and feature. Once updated, open your company file and check if the issue has been resolved. If not, let's proceed by using the QuickBooks Tool Hub. 

 

This tool is specifically designed to quickly resolve common issues within your company file. To start, make sure to back up your data to safeguard against potential data loss. Once you have completed this, please follow the steps below:

 

Download the QuickBooks Tool Hub

 

  1. Close your QBDT application.
  2. Download the latest version of QuickBooks Tool Hub and save it in a folder where you can easily find it. 
  3. Open the file you've downloaded (QuickBooksToolHUb.exe)
  4. Follow the on-screen steps on how to install and make sure to agree to the terms and conditions. 
  5. Open the tool hub when it the installation finishes.

 

Run Quick Fix my program

 

  1. From your QuickBooks Tool Hub, choose Program Problems.
  2. Select Quick Fix my Program.
  3. Launch QuickBooks Desktop and open your data file.

 

If you continue to experience the same issue, please refer to the following article for further resolution: Repair your QuickBooks Desktop for Windows.
 

Additionally, if you require assistance with your Accounts Payable workflow and would like to generate reports on this topic, please refer to the following articles for more information:

 

 

Feel free to return to this post for additional assistance with this issue, @krisinky. I'm here to help you whenever you encounter any problems.

krussell2
Level 2

Desktop - Accounts Payable - Billed field

No, this did not fix my problem.      I appreciate your trying to help me.

Dandie_A
QuickBooks Team

Desktop - Accounts Payable - Billed field

I appreciate your dedication and patience in working through the troubleshooting steps, Krisinky. Let's get the tab function working again so you can reconcile your account smoothly.

 

Since the issue persist, it may be best to contact QuickBooks Desktop support for specialized assistance. They have the tools and expertise to investigate the problem further and provide a solution.

 

Here’s how you can reach out to QuickBooks Desktop support:

 

  1. Open QuickBooks.
  2. Navigate to Help, then select QuickBooks Desktop Help or Contact Us.
  3. Enter the question, keyword, or topic you need help with.

 

Additionally, for more details,please refer to this article: QuickBooks Desktop support.

 

If you want to generate reports in QuickBooks Desktop, please refer to this article: Run reports in QuickBooks Desktop.

 

Please keep me updated on your progress after contacting support, or let me know if there's anything else I can assist you with. Your seamless workflow is a priority, and I’m here to ensure everything runs smoothly.

krussell2
Level 2

Desktop - Accounts Payable - Billed field

I was on a chat with a guy for a long time.   He even logged in to see my screen to try to lead me to fix the problem.   After hours he could not fix the problem.   My only option seems to be to reinstall QB which I am looking at doing but nervous about.   I appreciate his trying to help me but we had no luck.    Still skips the "billed" field.    Very frustrating.  

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