@sbennett-renewed RE: I spoke to a support tech and it was a disaster..
@JanbonN RE: This isn't the service we want you to experience.
Of course it is. Intuit support is exactly the way Intuit wants it to be.
Intuit is a big company, and if they wanted their support to be different (better) it would be different. They used to want it to be better, and it was better. Now, clearly they don't want that, or they would do something about the dismal state of their support.