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ebhepler
Level 1

Every weekend (for the last 6 weeks or so), quickbooks uses an old password to attempt to log in to my online banking and locks me out. Suggestions?

I have tried disconnecting the account, updating all browsers, removing cookies/cache, and contacted my bank weekly. There has been no resolution to this issue. I'd love to hear advice and help.

1 Comment 1
MsNorthPND1881
QuickBooks Team

Every weekend (for the last 6 weeks or so), quickbooks uses an old password to attempt to log in to my online banking and locks me out. Suggestions?

Navigating access issues can be challenging, especially after putting in so much effort to resolve them, ebhepler.

 

For the best assistance, please consider reaching out to Live Support again, as they are well-equipped to help you through this process and ensure a smoother experience moving forward:

 

  1. Go to the Help icon in the top right-hand corner.
  2. You can use the QB Assistant by entering your question or topic, selecting Search, opening an article, and pressing the Contact Us button.
  3. Select a topic or enter your question in the box and hit Continue.
  4. On the "How would you like to connect with us?" page, choose either Have us call you or Chat with us.

 

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Check their support hours in this article to ensure assistance is available when you reach out: Get help with QuickBooks products and services.

 

Feel free to return here if you have concerns regarding accessing your QBO online banking or any banking-related queries. We are here to supply prompt and thorough assistance.

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