Having problem adding tangerine bank account. Says password too long

I appreciate you specifying the error you encountered, @pbmasuka. QuickBooks Self-Employed (QBSE) may have password restrictions that prevent adding your Tangerine Bank account.

QBSE connects to banks via secure feeds, which may not accept Tangerine Bank passwords that exceed 12-16 characters. Please ensure your password is 8-12 characters long and includes both letters and numbers. Avoid using spaces, emojis, or special characters such as #, &, %, or @.

To update your password, log in to your Tangerine Bank account via their website or app and create one that meets these criteria. Then, try reconnecting your Tangerine account to QBSE.

In the meantime, you can manually add transactions from your Tangerine bank account to QBSE using CSV files. Once the connection issue is resolved, you can match these entries with the program's data.

Please feel free to respond with any questions or updates on your progress. We'll be happy to assist.

Password issue not resolved

I appreciate you coming back to this thread, @pbmasuka. Connecting your Tangerine bank can be challenging. Let's work together to get this sorted so your bank transactions run smoothly. 

Before we proceed, I recommend contacting your bank first to check for any updates and notifications regarding the login credentials needed to reconnect your Tangerine bank account to QBSE.

If everything is fine with your bank provider, please get in touch with our QuickBooks Live Support team. They have the necessary tools to check the issue and can help provide a tailored solution.
 

Here's how to reach out to them:

1. Click the Help menu in the upper-right-hand corner of QBO.
2. Proceed to the Assistant tab.
3. Type in "contact support" in the chat box and press Enter.
4. Select Contact a human, then click Live Chat or Call me back.
5. Type in a short description of your concern and click Continue.
6. Choose between Callback or Chat.

To ensure timely assistance, please review our support hours before reaching out.

Please don't hesitate to reach back out if you have any other questions.

I can’t reach QuickBooks support because it keeps telling me there’s no help available. This issue has been ongoing for over three months and still isn’t resolved. I now see the PIN/Password field when trying to connect, but it still only allows six characters, which is far too short for my Tangerine login.

Hi there, Vig.

Thank you for bringing this to our attention. I understand that seeing no help available when you tried to contact support can be challenging. This message appears if support is experiencing a high volume of requests, or scheduled maintenance and system updates.

I recommend reaching out to the QuickBooks support team again during regular support hours. Please see the screenshot below for the support hours.




 

You are always welcome to return to the Community whenever you need assistance.