Thank you for posting in the Community, useranthony.
Let’s get this sorted out to get you back to business in no time. I have listed some additional steps you can perform to fix this behavior.
Change your device's data connection first. Turn off Wi-Fi if you're using it and use cellular data instead, and vice versa. Then try QuickBooks again. If the same thing happens, you can close and restart the application. Or, clear the app's data.
Here's how:
- From your device's Settings, select Apps (varies by device).
- Choose the QuickBooks app from the list.
- Select Storage.
- Finally, tap on clear data.
Also, you’ll want to know that when you are locked out, the following message appears: You have tried to sign in more than 5 times. When you see this, simply enter the unique code that is underneath the message to continue signing in.
The code comprises characters that are a CAPTCHA code to secure your account from unauthorized access from automated bots.
You’ll want to check out this article for more information: What to do when you are locked out of your account
If the issue persists, I recommend reaching out to our chat and phone support teams again. They can investigate this further to identify the problem and ensure you can log into the app. Here's how:
- Log in to your QBO account in a web browser through this link: https://quickbooks.intuit.com/.
- Click Help in the upper right-hand corner of QBO.
- Click on Talk to a human, then type in Talk to a human.
- Select I still need a human.
- Click Contact Us.
- Select between Send a message or Get a callback.
In the meantime, you can access your QuickBooks Online (QBO) via a regular web browser. This way, you can keep track of your business regularly.
You can also check this link: Compare mobile app features. This will explain the available features in the QuickBooks Online mobile app.
Let me know if you have more concerns about logging into your QuickBooks. The Community always has your back. Have a good one!
