How do I change the email recipient of notifications that "You scheduled a payment"? This is different than "company email" on "Account and Settings."

I’m glad to walk you through how to change the email recipient for payment notifications, @rabbiyhk-newl-gm.

You can simply log in to your Merchant Service account to update your email information. Here’s how you do it:

1. Sign in to the Merchant Service Center.
2. Click the Account menu, and then choose Account Profile.
   
3. Go to the Contact Information section, and then click Edit.
4. Change the email recipient and its reason.
5. Press Submit after.

You can use this reference to learn more about managing your account info and transactions in the Merchant Service Center: Access and manage your QuickBooks Payments account. It includes steps to process, void, and refund events.

In addition, if you encounter issues and don’t receive emails after the change, check out this guide for fixes: Unable to receive Intuit email from QuickBooks Payments.

I’ll be here to help if you have any other questions or concerns besides changing the email recipient. You can press the Reply button below to add your comments. Take care always!

No this answer was not correct. None of the two email fields available are the address I want to change. This message " you have a pending payment" is coming from another place in qb. Can someone tell me where?

I appreciate you for letting us know the result after following the solution shared on this thread, rabbiyhk-newl-gm.

I want to ensure I can provide the best solution to your concern. Thus, I have to ask for more details on what you’re experiencing.

May I know where specifically in QuickBooks Online (QBO) did you see the pending payment message? Are you trying to update the email address for your QuickBooks Payments account or Online Bill Pay?

Looking forward to working with you again, rabbiyhk-newl-gm. Have a good one.