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RFT1
Level 1

How do I turn off 2 step verification

 
6 Comments 6
Just_me
Level 11

How do I turn off 2 step verification

There are multiple threads, throughout this community that discuss how to turn off the two-step verification.  You can use the Search bar at the top of any page, here in the community, to find answers to most questions. 

 

But to answer your question, this time, follow the steps below. 

 

  1. Sign in to your Intuit account.
  2. From the left menu, select Sign In & Security.
  3. In the Two-step verification section, select Turn off.
  4. Enter the code, then select Continue.
ReymondO
Moderator

How do I turn off 2 step verification

Good day, @RFT1.

 

Two-step verification is a setting in QuickBooks Online where you need to verify, using a code sent to your mobile phone, that you're the one accessing your account.

 

If you don't need this setting, we can follow the suggested steps that were shared by Just_me to disable it. 

 

The steps above are intended if you're still using the same phone number. If not,  you'll need to update your contact information so you can sign in to your account. Once it’s updated, you can then turn off two-step verification. Here's how:
 

  1. Complete the Email Change Request form. Make sure to enter your new phone number in the Recovery Number field.
  2. Attach a copy of any of your photo ID forms. Then, select Browse.
  3. Find and select the file, then click Open.
  4. Once the file is uploaded, select Submit.
  5. Once you receive a notification that your phone number is updated, sign in to your Intuit account.
  6. From the left menu, click Sign in & security.
  7. Select 2-step verification.
  8. Turn off the Use 2-step verification switch.
  9. Enter your account password, then click Continue.

 

For more info, please check out this article: Verify your QuickBooks Online account with multi-factor authentication or two-step verification.

 

You may also find this resource helpful in future tasks with QuickBooks: Add, delete, or change user access

 

If you need more help with this, let me know by commenting below. I'm always here to answer it. Have a nice day.

peakind
Level 2

How do I turn off 2 step verification

None of these suggestions work. 

NO matter what I do, click turn off 2 step verification, change password, update email, change phone number, update phone number, nothing works.

Currently it shows 2 step verification is off, but IT IS NOT OFF. 

Everytime I log in, it is still asking me for a code.

I WANT TO TURN IT OFF!

There are 3 users on the account and I am the only one it does this to.

testlf
Level 1

How do I turn off 2 step verification

Same here, turn option is not active. 

Sherrie_F
QuickBooks Team

How do I turn off 2 step verification

Your efforts in troubleshooting the verification process are appreciated, @peakind. Let me provide you with some information about the two-step verification process while using your QuickBooks Online (QBO) account

In QBO, you're asked to pass the two-step verification due to number of factors such as the device, network, or browser you've signed in to. This is to make sure that your account is not being compromised when verifying your account identity.

Moreover, if you're signing in from a trusted device, you'll be asked to verify your identity due to external factors such as an ad blocker.

However, if what stated above don't apply to your current situation, I'd suggest contacting our QuickBooks support team. They have the necessary tools to isolate your concern and can pull up your account via screen-sharing sessions.

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to the Help icon.
  3. Click the search tab and select Contact Us.
  4. Provide a summary of your concern and click Continue.
  5. You can either choose to chat with us or request a callback.

 

Alternatively, you can reach our support team directly through this website: Contact QuickBooks Support.

 

In case you want to learn how to customize user role in your account, you can check out this article: Add and manage users.

 

I'll always be around if you require additional assistance handling your account's sign in security. Let me know in the comments below so I can further back you up.

peakind
Level 2

How do I turn off 2 step verification

None of these options worked, I had QB online with me doing screen share and we could not resolve this. 

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