How frequently is the QBO App non-functional?

Hello there, dawnmlaurynllc.

It's my priority to help you fix your QuickBooks App. 

I'd also like to check and verify if there are existing challenges when using the QuickBooks app. However, I still need to gather more details about it. Can you share if you've got a specific error? This helps me determine and share accurate information about your concern. Also, when was this issue occurs?

In the meantime, if you're using a mobile app, I'd recommend updating the app to ensure device compatibility. This can sometimes cause an unusual response to the system. Once done, let's clear the app's cache by following these steps:

• In the QuickBooks Online app:
  • Android: From More Options ⋮, select Settings, then select Refresh Data. Then, tap Yes.
  •  iOS: From the Menu ☰, select Help & Feedback, select Refresh Data, and then select Refresh.
• In your device Settings:
  • Android: From your device's Settings, select Apps (varies by device), choose QuickBooks app from the list, and then select Storage. Finally, select clear data.
  • iOS: From your device's Settings, select Setting General iPhone Storage and choose an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.

If it persists, let's uninstall and reinstall the app to refresh the system. Alternatively, we can also our supported web and mobile browsers: 

• iPhones and iPads
  For Apple products, your device will need to be running iOS 11.1 or newer.
• Android smartphones and tablets
  For Android products, your device will need to be running Nougat 7.1.1 or newer.

For additional details, check this article: System requirements for QuickBooks Online.

Also, feel free to check these articles for more tips about the QuickBooks app:

• Overview of the mobile app.
• QuickBooks Online mobile app features.

Visit again if you need help with the QuickBooks app. I'll help you anytime.

My question was "How frequently is the QBO App non-functional?" so this is regarding the QBO APP..

Re: Can you share if you've got a specific error? 

No, QBO APP provides no error, it just won't work. 

Also, when was this issue occurs?

The vast majority of the time. The app RARELY works correctly. 

I'm using an Android, followed all the steps you provided, the app still fails to function.

I'm using Android version 13.

Customers shouldn't have to uninstall & reinstall the app every day to get it to work.

NOW WHAT? How can I get REAL SUPPORT?

Allow me to chime in on this thread to point you in the right direction for help, Dawn.

I agree that it is inconvenient for customers to keep uninstalling and reinstalling the application to get to their work daily. Since you have already performed the advisable troubleshooting steps to rectify this matter, I would recommend you contact our Customer Care Team. 

This way, they can double-check your account and initiate a further investigation if necessary. You can do that by checking out this article, please scroll down at the bottom to see their contact hours and number: QuickBooks Online Support.

Feel free to post back if you have more concerns with QuickBooks. The Community always has your back. Have a good one!

Even after un & re-installing the app it still doesn't work. 

The info you sent was QBO support. How do we get LIVE APP SUPPORT?

I appreciate you for getting back to this thread. Let's get through this situation so you can fix your QuickBooks Online (QBD) mobile application and have it working on your end.

Before we dig deeper into this, I'd like to share some details about our support team. Please, know that the link to contact our team and the article to reach out to our App support work are the same. That said, you'll want to contact our Customer Care Team. This way, a representative can investigate to check and determine to find a solution to your concern. I'll input the steps below so you can proceed. To begin, here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

Additionally, here's an article to ensure you can access your mobile account using mobile devices: QuickBooks Online access for mobile devices.

You can also check this page to ensure your device is compatible with the application: QuickBooks Online access for mobile devices.

Don't hesitate to click the REPLY button below if you need further assistance with this. I'll be more than happy to help you out again. Stay safe, and have a nice day.

I've been through this process and the app remains nonfunctional. There are MAJOR BUGS regarding the banking module. With accountants at my skill level, there should be a simple way to get the most recent app build so we can alert Intuit asap of problems with the app. I know a build was completed last week, yet it still isn't accessible in the play store. Somehow our messages & feedback need to get to your product engineers.