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vanessajskidmore
Level 1

I am trying to link my Ulta credit card, I know I have the correct username and password, it keeps saying it is not correct any anwers what I can do?

 
2 Comments 2
4Gal
Level 11

I am trying to link my Ulta credit card, I know I have the correct username and password, it keeps saying it is not correct any anwers what I can do?

Try opening your QBO account on any private/incognito browser. If the same error persists, you can use MT Online or one of the converter tools (e.g csv2qbo @ $60 one time license) for the time being.

https://www.moneythumb.com/?ref=110

 

Archie_B
QuickBooks Team

I am trying to link my Ulta credit card, I know I have the correct username and password, it keeps saying it is not correct any anwers what I can do?

Hi there, vanessajskidmore.

 

I can help and share some information to make sure you can connect your credit card account to QuickBooks Online.

 

There are possible reasons why you're unable to sign in to your credit card account to connect it to QuickBooks. To isolate this issue, we can perform some troubleshooting steps starting by opening a new browser tab and logging in to your credit card's website using the link QuickBooks provides to connect to your card. 

 

Here's how:

 

  1. Go to Transactions, then choose Bank transactions.
  2. Click on the Link account button.
  3. Search for your credit card.
  4. In the sign-in window, check the link if it's the same. You can also copy that link to see if you can access it in a different tab.

 

If you are unable to log in, you should contact your credit card company's support for further assistance. 

 

On the other hand, you can also use a private or incognito window to sign in and connect your credit card account. One of the possible reasons you might be having is that your browser saves outdated and corrupted cache files from websites you visit over time. This could also be the reason why you're unable to access or sign in to your credit card account in QuickBooks.

 

I've also added this article to fix any bank errors or issues when downloading transactions: What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

Let me know if you still need further assistance or have other banking concerns. I'll be happy to help.

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