Hello armylax21. Possible reason why you're getting that message because the user ID was not linked to the company,
You can access your QuickBooks company by resetting your User ID. Le me walk you through on how you can do it.
- Go to qb.intuit.com.
- Select I forgot mu user.
- Enter the necessary information like phone number, email address, or user ID.
- Select Continue. Then, follow the onscreen instructions.
- To verify your account, you'll receive an email using your user ID.
If you have other concerns, please let me know anytime. I'd be glad to help you figure them out. Have a good one.