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mark-kleinanders
Level 1

I Chrome I get "SOMETHING WENT WRONG ON OUR END" on the Overview tab things to do section. OK on Firefox. I've cleared all cookies but still the same problem. Help!!

 
3 Comments 3
TirzahC
QuickBooks Team

I Chrome I get "SOMETHING WENT WRONG ON OUR END" on the Overview tab things to do section. OK on Firefox. I've cleared all cookies but still the same problem. Help!!

Hi, mark-kleinanders.

 

Thanks for bringing this to our attention. I appreciate you performing the troubleshooting steps to resolve this error. 

 

If none of them work, I recommend updating our browser and restarting our device.

 

If you're still encountering this error each time you view your Overview tab, I suggest reaching out to one of our experts. They'll be able to pull up your account to further check and perform a screen-sharing session. 

 

Here's how:

 

  1. Use the Help (?) icon.
  2. Click Contact Us.
  3. Enter a description of your situation in the What can we help you with? then hit Let's talk.
  4. Choose a way to connect with us. 

 

Additionally, I've also included this reference for a compilation of articles you can use while working with us: Help Articles for QuickBooks Online.

 

Let me know how it goes and leave a reply below. I'm always here to help you. Stay safe and have a great day!

KMar4
Level 1

I Chrome I get "SOMETHING WENT WRONG ON OUR END" on the Overview tab things to do section. OK on Firefox. I've cleared all cookies but still the same problem. Help!!

Hello -  I am having the same problem with my QB.  Were you able to get your issue resolved?  If so, how?  Quickbooks keeps telling me that it has been escalated to an engineer, but it's been almost two months and still not working.

Anonymous
Not applicable

I Chrome I get "SOMETHING WENT WRONG ON OUR END" on the Overview tab things to do section. OK on Firefox. I've cleared all cookies but still the same problem. Help!!

I appreciate your concern for updates on the possibility of resolving the error message when using your QuickBooks Online (QBO) company, @KMar4.

 

I can see the importance of resolving this issue to get you back to business seamlessly and in no time. Thus, I’ve checked my resources and see that there is still an ongoing issue. Rest assured that our engineers are working on this diligently to fixes in no time. However, since they are working on this internally, we cannot provide a turnaround time regarding their efforts.

 

In the meantime, I’d recommend getting in touch with our Customer Care Team to ensure you are added to the list of affected users.

 

We appreciate your patience in resolving this matter. Stay safe!

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