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Chessie Movers
Level 2

I need to change my legal company name but I'm getting an error that says "Changing the filing name will disable eServices."

I can't seem to disable eServices. Taxes and forms are set to "I'll pay and file the right agencies through their website or by mail." I also have tried changing browsers and clearing the cache but nothing seems to let me change my legal company name.  Thank you in advance!

5 Comments 5
Mich_S
QuickBooks Team

I need to change my legal company name but I'm getting an error that says "Changing the filing name will disable eServices."

We appreciate your efforts in trying to fix the issue when updating your business information in QuickBooks Online, Chessie. I've got a couple of ideas to discuss so you can have this done in no time.

 

You're likely unable to go through the update due to permission limitations. Make sure to log in as the Master Admin of the account and then modify the Company legal name once more. 

 

If the issue persists, I recommend contacting our Payroll Support team. They can take a look at your issue further, and disable the e-Services in your account for you. I'll show you how to reach support:

 

  1. Log in to your QuickBooks Online company.
  2. Click on Help (?).
  3. Hit Contact Us.
  4. Type in your concern then hit Let's talk.
  5. Select a way to connect with us:
  • Start a chat 
  • Get a callback 

 

You can also chat with us online using the following links:

 

 

Please note the support hours as well to make sure experts are available for assistance.

 

For future use, feel free to read this extra article about account management: Manage your QuickBooks account.

 

You can always get back to us in case you have other questions regarding this matter or QuickBooks. We'll do our best to respond as soon as we can. Keep safe.

Chessie Movers
Level 2

I need to change my legal company name but I'm getting an error that says "Changing the filing name will disable eServices."

I am on the Master Admin account and I get the same error. I'll contact support. Thanks!

Chessie Movers
Level 2

I need to change my legal company name but I'm getting an error that says "Changing the filing name will disable eServices."

I contacted support and they resolved my issue!

liruzun
Level 1

I need to change my legal company name but I'm getting an error that says "Changing the filing name will disable eServices."

Hello! I am running into the same issue. How did you manage to solve it?
Thank you!

MelroseV
QuickBooks Team

I need to change my legal company name but I'm getting an error that says "Changing the filing name will disable eServices."

Thank you for joining this thread, liruzun. I'll walk you through reaching out to our expert. This way, they can help you resolve your issue in changing your legal company name in QuickBooks Online.

 

Beforehand, ensure to use the Master Admin credential of your company and then change your legal company name again.

 

Here's how to reach out to our payroll support team:

 

  1. Go to the Help icon and choose Search.
  2. Click the Contact Us button and enter your concern.
  3. Press Continue.

 

Additionally, if you wish to update your payment methods, view your payment history, or change your billing schedule, refer to this guide: Manage billing, payment, and subscription info in QuickBooks Online.

 

You may ask further questions about QBO that come to your mind by replying to my post. Rest assured that I'll be here to provide answers.

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