Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowHello, bpurtax.
Starting over is one of the things you can do to reorganize your data as clean as possible. That said, I have ways that you can use to help recover your new account.
If you've used the same email address to sign up for the new subscription, you'll want to log in to it. After logging in, you'll be directed to the page where you can select your subscriptions (old or new ones).
If you've used a different one, you'll want to check all of your active email addresses. Look into their inboxes regarding your new subscription purchase. When you find it, you can use that to log in to your new account.
If not, you can recover your email address where your new subscription is registered. You can also recover your password if you're having issues with it. Here's how:
If you're still having issues finding your new account, I would recommend contacting our support team. They can use their tools to recover your new subscription and help you access it. Here's how:
You can also contact us using your old account (provided that you can still log in to it):
After recovering your new subscription, you have the option to export the list (vendors, customers, Chart of Accounts, etc) from your old account (even if it's canceled):
A .ZIP file will be downloaded containing the lists. You can open one of the Excel files and edit or change the list details. Once done, you can log in to your new account and import the lists. Here's how:
You can also visit our articles if you need help on a specific task in QuickBooks Online. Simply click this link. You can search for a topic or click on the + More topics button to expand the view.
If you have other concerns aside from your subscription, please visit the Community portal again. We always appreciate your time posting here.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.