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randomfacets-gma
Level 1

I set up qb mobile incorrectly. How do I start over?

How do I clear all entries in Quickbooks mobile?
1 Comment 1
LouiseG
QuickBooks Team

I set up qb mobile incorrectly. How do I start over?

I'm here to help you get a fresh start with your QuickBooks Online account, randomfacets-gma. 

 

If your QuickBooks Online account is less than 60 days old, you can delete all your data and start over. Bear in mind that the purging process can only be done through the web version.

 

Here's how:

 

  1. Sign in to your QuickBooks Online account as an admin.
  2. In the URL, delete all the text after the last app/ and type in purgecompany
  3. From: https://...qbo.intuit.com/app/homepage.
  4. To: https://...qbo.intuit.com/app/purgecompany.
  5. Type Yes to confirm that you want to delete your company data.
  6. Press Wipe data.

 

 I'll include this article that provides additional information and detailed steps on this process:

 

On the other hand, if your account is more than 60 days old, deleting files isn't possible. You need to manually remove your transactions or cancel your current plan and then subscribe to a new one to get started.

 

To cancel your account:

 

  1. Go to Gear icon and select Account and Settings under Your Company.
  2. Select the Billing and Subscription tab.
  3. In the QuickBooks section, select Cancel.
  4. Follow the steps to cancel your account. If you use payroll, you should cancel your payroll account too.

 

You can scan through this article to guide you on how to remove entries in QBO: Void or delete transactions in QuickBooks Online.

 

Furthermore, here's an article about how to manage your company: Get started and adjust settings after you sign up for QuickBooks Online.

 

Please reach out to us again if there's anything else you'd like to know about managing your QBO account. We're always here ready to assist you.

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